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Link to "Support" doesn't work.

chkingsley

When I click on "Support" in the top navigation bar I get a new tab in my browser, and it stays blank. As useful as a concrete parachute. Using Firefox 96.0.2, 64-bit, on Windows 10 Pro 21H1, OS Build 19043.1466

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Comments

Sherlock

I suggest you place https:// in front of the URL to prime the Firefox cache.

UKR

That link should work (it does so for me using the same Firefox browser version) and redirect you to https://www.quicken.com/support#windows where you can select Chat or Phone support.
Support is only available during posted hours of operation
Your browser must allow popup windows from https://www.quicken.com
See https://community.quicken.com/discussion/7870684/faq-talk-to-support-does-not-respond#latest

Sherlock

UKR said:

That link should work (it does so for me using the same Firefox browser version) and redirect you to https://www.quicken.com/support#windows where you can select Chat or Phone support.
Support is only available during posted hours of operation
Your browser must allow popup windows from https://www.quicken.com
See https://community.quicken.com/discussion/7870684/faq-talk-to-support-does-not-respond#latest

There is or was an apparent issue with the redirect from the default http port. Unless you had cleared the browser's cache, you would not have reproduced the issue.