DCU is Unable to authenticate new User ID (previously Member Number)
drivera
Quicken Windows Subscription Member ✭✭
Hi,
DCU has recently updated their website and it now requires you to log in with a Username instead of a member number. This has been successfully updated and tested several times online still, I receive a CC-503 error. It seems that QB is trying to establish a connection with the old DCU portal which required a member number causing this issue. I've tried everything including deleting the accounts yet I'm still unable to re-connect. I believe Quicken needs to update the right DCU portal in their DB so when we input this new Username feature it gets recognized. At this time and due to this, QB is useless to me and has absolutely no value.
DCU has recently updated their website and it now requires you to log in with a Username instead of a member number. This has been successfully updated and tested several times online still, I receive a CC-503 error. It seems that QB is trying to establish a connection with the old DCU portal which required a member number causing this issue. I've tried everything including deleting the accounts yet I'm still unable to re-connect. I believe Quicken needs to update the right DCU portal in their DB so when we input this new Username feature it gets recognized. At this time and due to this, QB is useless to me and has absolutely no value.
1
Best Answer
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Hello All,
Thank you for taking the time to visit the Community to report this issue, though I apologize that you are experiencing this.
This issue has been escalated internally, though we do not have an ETA on a solution. While the investigation remains ongoing, please refer to this Community Alert for any and all available updates.
We apologize for any inconvenience in the meantime! Thank you.
-Quicken Anja
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Answers
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Intuit continues to have difficulty maintaining the Express Web Connect connection method for Quicken. If you are not willing to accept the unreliability of this connection method, I suggest you use the Web Connect connection method instead. If you haven't already, you may want to review: https://www.quicken.com/support/how-quicken-connects-your-bank
If you haven't already, I suggest you contact Quicken Support so that they'll alert Intuit's Express Web Connect scripting team to the issue: https://www.quicken.com/support/quicken-support-options
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I am having the very same issue with DCU as reported in a separate post. Good to know it is not just me.0
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This is unbelievable.0
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DCU ????
-splasher using Q continuously since 1996
- Subscription Quicken - Win11 and QW2013 - Win11
-Questions? Check out the Quicken Windows FAQ list0 -
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Still, no available solution.0
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Digital Federal Credit UnionPs56k2 said:
We have no idea what "DCU" is -drivera said: DCU has recently updated their website
and it now requires you to log in with a Username instead of a member number.please use the full name in the orig posting or topic title -
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Got to love it - the full name vs the short version with the "F" missing -
And, this is the Consumer portal, with another one for Business and another extra for Credit01241 01241 01241 Digital Federal Credit Union https://www.dcu.org/ 1-800-328-8797
https://www.dcu-online.org/tob/live/usp-core/app/login/consumer ACTIVE
BANKING,CREDIT&WEB-CONNECT
BANKING,CREDIT,ACCOUNTINFO&EXP-WEB-CONNECT-----61485 61485 61485 Digital Federal Credit Union - Bus https://www.dcu.org/ 508.263.6700
https://online.mycardinfo.com/ ACTIVE
BANKING,ACCOUNTINFO&EXP-WEB-CONNECT
---------------59751 59751 59751 Digital Federal Credit Union Credi http://www.dcu.org/ 1-800-328-8797
https://www.dcu-online.org/tob/live/usp-core/app/login/consumer ACTIVE
CREDIT,ACCOUNTINFO&EXP-WEB-CONNECT
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There was a name change in 1999. You may want to review their history: https://www.dcu.org/about/our-story.htmlPs56k2 said:Got to love it - the full name vs the short version with the "F" missing -
And, this is the Consumer portal, with another one for Business and another extra for Credit01241 01241 01241 Digital Federal Credit Union https://www.dcu.org/ 1-800-328-8797
https://www.dcu-online.org/tob/live/usp-core/app/login/consumer ACTIVE
BANKING,CREDIT&WEB-CONNECT
BANKING,CREDIT,ACCOUNTINFO&EXP-WEB-CONNECT-----61485 61485 61485 Digital Federal Credit Union - Bus https://www.dcu.org/ 508.263.6700
https://online.mycardinfo.com/ ACTIVE
BANKING,ACCOUNTINFO&EXP-WEB-CONNECT
---------------59751 59751 59751 Digital Federal Credit Union Credi http://www.dcu.org/ 1-800-328-8797
https://www.dcu-online.org/tob/live/usp-core/app/login/consumer ACTIVE
CREDIT,ACCOUNTINFO&EXP-WEB-CONNECT1 -
> @Ps56k2 said:
> Got to love it - the full name vs the short version with the "F" missing -
> And, this is the Consumer portal, with another one for Business and another extra for Credit
> 01241 01241 01241 Digital Federal Credit Union https://www.dcu.org/ 1-800-328-8797
> https://www.dcu-online.org/tob/live/usp-core/app/login/consumer ACTIVE
> BANKING,CREDIT&WEB-CONNECT
> BANKING,CREDIT,ACCOUNTINFO&EXP-WEB-CONNECT
> -----61485 61485 61485 Digital Federal Credit Union - Bus https://www.dcu.org/ 508.263.6700
> https://online.mycardinfo.com/ ACTIVE
> BANKING,ACCOUNTINFO&EXP-WEB-CONNECT
> ---------------
> 59751 59751 59751 Digital Federal Credit Union Credi http://www.dcu.org/ 1-800-328-8797
> https://www.dcu-online.org/tob/live/usp-core/app/login/consumer ACTIVE
> CREDIT,ACCOUNTINFO&EXP-WEB-CONNECT
The URL https://www.dcu-online.org/tob/live/usp-core/app/login/consumer points to a portal that is looking for a member number and password. DCU changed their website login to a Username and password. All DCU website users had to create a Username to replace their account numbers and now use the new Username and password to log in. Does this DCU portal need to change at DCU, in the Quicken Web Express Connect scripting or both?0 -
Still, no solution available.-1
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I got this from DCU...
"Quicken will need to update the information they collect when updating your account. It may take some time for them to become compatible with our new Digital Banking. I suggest that you contact Quicken directly for more detailed information regarding this process. In the meantime, you may need to export or import your information manually."
I tried the Quicken support chat but was told I need to "call" the support line to elevate the issue, the chat person could not help me nor elevate the issue for me.
No offence supper users but do any Quicken employees monitor this community?0 -
The moderators are Quicken employees. If you haven't already, you may want to review: Who's who on the Communityjoezeppelin said:I got this from DCU...
"Quicken will need to update the information they collect when updating your account. It may take some time for them to become compatible with our new Digital Banking. I suggest that you contact Quicken directly for more detailed information regarding this process. In the meantime, you may need to export or import your information manually."
I tried the Quicken support chat but was told I need to "call" the support line to elevate the issue, the chat person could not help me nor elevate the issue for me.
No offence supper users but do any Quicken employees monitor this community?
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My guess - this hasn't effected everyone YET (I still use my old login information), but after the complete the migration to the new online banking platform (non-Intuit Banking Platform) the Quicken team will then still require time to update their web connect scripts to deal with the new interfaces and security protocols. But just a guess based on reading the notices from DCU.0
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So.. let me get this straight -joezeppelin said: I got this from DCU...
"Quicken will need to update the information they collect when updating your account.
in a nutshell - DCU totally changed their interface with Quicken, and now it's Quicken's fault ?
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> @Ps56k2 said:
> So.. let me get this straight -
> in a nutshell - DCU totally changed their interface with Quicken, and now it's Quicken's fault ?
You "Super Users" can be so defensive... we the Quicken customers just need Quicken to update the DCU Express Web Connect interface. This isn't a blame game.2 -
No. DCU customers need to wait for Intuit to update their Express Web Connect scripts that pull their data from DCU. Hopefully, enough DCU customers will contact Quicken Support so that Quicken Support will escalate the issue to Intuit's Express Web Connect script team. Fortunately, while the DCU customers wait, they should be able to use the Web Connect connection method or they may maintain their DCU account registers offline.joezeppelin said:> @Ps56k2 said:
> So.. let me get this straight -
> in a nutshell - DCU totally changed their interface with Quicken, and now it's Quicken's fault ?
You "Super Users" can be so defensive... we the Quicken customers just need Quicken to update the DCU Express Web Connect interface. This isn't a blame game.-1 -
Another DCU customer and, yup, Express Web Connect is broken after DCU's update from member numbers to usernames.
Also, how are people getting QFXs from DCU, because I only see the option to download CSVs?2 -
@dbaggett262 , DCU does not have that option.1
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dbaggett262 said: Another DCU customer and, yup, Express Web Connect is broken after DCU's update from member numbers to usernames. Also, how are people getting QFXs from DCU, because I only see the option to download CSVs?As per my posting way up above - there are THREE entries for DCU - so, it depends upon WHICH one you have.01241 01241 01241 Digital Federal Credit Union https://www.dcu.org/ 1-800-328-8797
https://www.dcu-online.org/tob/live/usp-core/app/login/consumer ACTIVE
BANKING,CREDIT&WEB-CONNECT
BANKING,CREDIT,ACCOUNTINFO&EXP-WEB-CONNECT61485 61485 61485 Digital Federal Credit Union - Bus https://www.dcu.org/ 508.263.6700 https://online.mycardinfo.com/ ACTIVE
BANKING,ACCOUNTINFO&EXP-WEB-CONNECT59751 59751 59751 Digital Federal Credit Union Credit http://www.dcu.org/ 1-800-328-8797
https://www.dcu-online.org/tob/live/usp-core/app/login/consumer ACTIVE
CREDIT,ACCOUNTINFO&EXP-WEB-CONNECT0 -
Same here..... DCU's new interface changes breaks quicken and it's quicken's fault AND they knew it was going to happen. You would think they would have worked with the quicken folks and not rolled out to their members until it was ready. Sad....2
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Still not working.
There is no way for me to know if DCU needs to fix something or if Quicken needs to fix something. All I know is it's not working.
Web Connect doesn't work because there is no way to download a qfx file. DCU only makes csv files available, and Quicken can't import those.
DCU doesn't support Direct Connect.
Express Web Connect is supposed to work, but it doesn't.1 -
If you're not able to download a QFX file for a banking or credit account, contact DCU. DCU is responsible for providing the QFX files.Procopio said:Still not working.
There is no way for me to know if DCU needs to fix something or if Quicken needs to fix something. All I know is it's not working.
Web Connect doesn't work because there is no way to download a qfx file. DCU only makes csv files available, and Quicken can't import those.
DCU doesn't support Direct Connect.
Express Web Connect is supposed to work, but it doesn't.
If you want to use the Express Web Connect connection method and haven't already, contact Quicken Support and request the issue be raised to Intuit's Express Web Connect scripting team. You will then have to wait patiently until Intuit resolves the issue. You will not be notified unless someone updates a discussion you have enabled for notification. Every week or so, I suggest you test. Some Express Web Connect issues take a few weeks to resolve while others take months.0 -
Same issue. Quicken and Mint both failing on DCU.1
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[Removed - Unhelpful/Solicitation]0
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As of today 3/8 I have this problem having done the new user name yesterday. Since this post started a month ago I guess there has been no progress?2
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Hello All,
Thank you for taking the time to visit the Community to report this issue, though I apologize that you are experiencing this.
This issue has been escalated internally, though we do not have an ETA on a solution. While the investigation remains ongoing, please refer to this Community Alert for any and all available updates.
We apologize for any inconvenience in the meantime! Thank you.
-Quicken Anja
Make sure to sign up for the email digest to see a round up of your top posts.1
This discussion has been closed.