DCU is Unable to authenticate new User ID (previously Member Number)

drivera
drivera Member ✭✭
Hi,

DCU has recently updated their website and it now requires you to log in with a Username instead of a member number. This has been successfully updated and tested several times online still, I receive a CC-503 error. It seems that QB is trying to establish a connection with the old DCU portal which required a member number causing this issue. I've tried everything including deleting the accounts yet I'm still unable to re-connect. I believe Quicken needs to update the right DCU portal in their DB so when we input this new Username feature it gets recognized. At this time and due to this, QB is useless to me and has absolutely no value.

Best Answer

  • Quicken Anja
    Quicken Anja Moderator mod
    Answer ✓
    Hello All,

    Thank you for taking the time to visit the Community to report this issue, though I apologize that you are experiencing this.

    This issue has been escalated internally, though we do not have an ETA on a solution. While the investigation remains ongoing, please refer to this Community Alert for any and all available updates.

    We apologize for any inconvenience in the meantime! Thank you.
    -Quicken Anja
«13

Answers

  • Sherlock
    Sherlock SuperUser ✭✭✭✭✭
    Intuit continues to have difficulty maintaining the Express Web Connect connection method for Quicken.  If you are not willing to accept the unreliability of this connection method, I suggest you use the Web Connect connection method instead.  If you haven't already, you may want to review: https://www.quicken.com/support/how-quicken-connects-your-bank

    If you haven't already, I suggest you contact Quicken Support so that they'll alert Intuit's Express Web Connect scripting team to the issue: https://www.quicken.com/support/quicken-support-options
  • joezeppelin
    joezeppelin Member ✭✭
    I am having the very same issue with DCU as reported in a separate post. Good to know it is not just me.
  • drivera
    drivera Member ✭✭
    This is unbelievable.
  • splasher
    splasher SuperUser ✭✭✭✭
    DCU ????
    -splasher  using Q since 1996 -  Subscription  -  Win10
    -also older versions as needed for testing
    -Questions? Check out the  Quicken Windows FAQ list
  • Sherlock
    Sherlock SuperUser ✭✭✭✭✭
    edited February 2
  • drivera
    drivera Member ✭✭
    Still, no available solution.
  • Sherlock
    Sherlock SuperUser ✭✭✭✭✭
    drivera said:
    Still, no available solution.
    Switching to the Web Connect connection is the available solution.
  • Ps56k2
    Ps56k2 SuperUser ✭✭✭✭✭
    drivera said: DCU has recently updated their website
    and it now requires you to log in with a Username instead of a member number.
    We have no idea what "DCU" is -
    please use the full name in the orig posting or topic title -

    QWin Deluxe Subscription - Win10
  • Sherlock
    Sherlock SuperUser ✭✭✭✭✭
    Ps56k2 said:
    drivera said: DCU has recently updated their website
    and it now requires you to log in with a Username instead of a member number.
    We have no idea what "DCU" is -
    please use the full name in the orig posting or topic title -

    Digital Federal Credit Union 
  • Ps56k2
    Ps56k2 SuperUser ✭✭✭✭✭
    Got to love it - the full name vs the short version with the "F" missing -
    And, this is the Consumer portal, with another one for Business and another extra for Credit
    01241    01241    01241    Digital Federal Credit Union    https://www.dcu.org/    1-800-328-8797   
    https://www.dcu-online.org/tob/live/usp-core/app/login/consumer    ACTIVE
    BANKING,CREDIT&WEB-CONNECT        
    BANKING,CREDIT,ACCOUNTINFO&EXP-WEB-CONNECT  
    -----
    61485    61485    61485    Digital Federal Credit Union - Bus    https://www.dcu.org/    508.263.6700
    https://online.mycardinfo.com/    ACTIVE                  
    BANKING,ACCOUNTINFO&EXP-WEB-CONNECT  
    ---------------
    59751    59751    59751    Digital Federal Credit Union Credi    http://www.dcu.org/    1-800-328-8797   
    https://www.dcu-online.org/tob/live/usp-core/app/login/consumer    ACTIVE
    CREDIT,ACCOUNTINFO&EXP-WEB-CONNECT  

    QWin Deluxe Subscription - Win10
  • Sherlock
    Sherlock SuperUser ✭✭✭✭✭
    edited February 5
    Ps56k2 said:
    Got to love it - the full name vs the short version with the "F" missing -
    And, this is the Consumer portal, with another one for Business and another extra for Credit
    01241    01241    01241    Digital Federal Credit Union    https://www.dcu.org/    1-800-328-8797   
    https://www.dcu-online.org/tob/live/usp-core/app/login/consumer    ACTIVE
    BANKING,CREDIT&WEB-CONNECT        
    BANKING,CREDIT,ACCOUNTINFO&EXP-WEB-CONNECT  
    -----
    61485    61485    61485    Digital Federal Credit Union - Bus    https://www.dcu.org/    508.263.6700
    https://online.mycardinfo.com/    ACTIVE                  
    BANKING,ACCOUNTINFO&EXP-WEB-CONNECT  
    ---------------
    59751    59751    59751    Digital Federal Credit Union Credi    http://www.dcu.org/    1-800-328-8797   
    https://www.dcu-online.org/tob/live/usp-core/app/login/consumer    ACTIVE
    CREDIT,ACCOUNTINFO&EXP-WEB-CONNECT  

    There was a name change in 1999.  You may want to review their history: https://www.dcu.org/about/our-story.html
  • joezeppelin
    joezeppelin Member ✭✭
    > @Ps56k2 said:
    > Got to love it - the full name vs the short version with the "F" missing -
    > And, this is the Consumer portal, with another one for Business and another extra for Credit
    > 01241    01241    01241    Digital Federal Credit Union    https://www.dcu.org/    1-800-328-8797   
    > https://www.dcu-online.org/tob/live/usp-core/app/login/consumer    ACTIVE
    > BANKING,CREDIT&WEB-CONNECT        
    > BANKING,CREDIT,ACCOUNTINFO&EXP-WEB-CONNECT  
    > -----61485    61485    61485    Digital Federal Credit Union - Bus    https://www.dcu.org/    508.263.6700
    > https://online.mycardinfo.com/    ACTIVE                  
    > BANKING,ACCOUNTINFO&EXP-WEB-CONNECT  
    > ---------------
    > 59751    59751    59751    Digital Federal Credit Union Credi    http://www.dcu.org/    1-800-328-8797   
    > https://www.dcu-online.org/tob/live/usp-core/app/login/consumer    ACTIVE
    > CREDIT,ACCOUNTINFO&EXP-WEB-CONNECT  

    The URL https://www.dcu-online.org/tob/live/usp-core/app/login/consumer points to a portal that is looking for a member number and password. DCU changed their website login to a Username and password. All DCU website users had to create a Username to replace their account numbers and now use the new Username and password to log in. Does this DCU portal need to change at DCU, in the Quicken Web Express Connect scripting or both?
  • drivera
    drivera Member ✭✭
    Still, no solution available.
  • joezeppelin
    joezeppelin Member ✭✭
    I got this from DCU...

    "Quicken will need to update the information they collect when updating your account. It may take some time for them to become compatible with our new Digital Banking. I suggest that you contact Quicken directly for more detailed information regarding this process. In the meantime, you may need to export or import your information manually."

    I tried the Quicken support chat but was told I need to "call" the support line to elevate the issue, the chat person could not help me nor elevate the issue for me.

    No offence supper users but do any Quicken employees monitor this community?
  • Sherlock
    Sherlock SuperUser ✭✭✭✭✭
    edited February 9
    I got this from DCU...

    "Quicken will need to update the information they collect when updating your account. It may take some time for them to become compatible with our new Digital Banking. I suggest that you contact Quicken directly for more detailed information regarding this process. In the meantime, you may need to export or import your information manually."

    I tried the Quicken support chat but was told I need to "call" the support line to elevate the issue, the chat person could not help me nor elevate the issue for me.

    No offence supper users but do any Quicken employees monitor this community?
    The moderators are Quicken employees.  If you haven't already, you may want to review: Who's who on the Community
  • wkswenson
    wkswenson Member
    My guess - this hasn't effected everyone YET (I still use my old login information), but after the complete the migration to the new online banking platform (non-Intuit Banking Platform) the Quicken team will then still require time to update their web connect scripts to deal with the new interfaces and security protocols. But just a guess based on reading the notices from DCU.
  • Ps56k2
    Ps56k2 SuperUser ✭✭✭✭✭
    edited February 10
    joezeppelin said: I got this from DCU...
    "Quicken will need to update the information they collect when updating your account.
    So.. let me get this straight -
    in a nutshell - DCU totally changed their interface with Quicken, and now it's Quicken's fault ?

    QWin Deluxe Subscription - Win10
  • joezeppelin
    joezeppelin Member ✭✭
    > @Ps56k2 said:
    > So.. let me get this straight -
    > in a nutshell - DCU totally changed their interface with Quicken, and now it's Quicken's fault ?

    You "Super Users" can be so defensive... we the Quicken customers just need Quicken to update the DCU Express Web Connect interface. This isn't a blame game.
  • Sherlock
    Sherlock SuperUser ✭✭✭✭✭
    edited February 11
    > @Ps56k2 said:
    > So.. let me get this straight -
    > in a nutshell - DCU totally changed their interface with Quicken, and now it's Quicken's fault ?

    You "Super Users" can be so defensive... we the Quicken customers just need Quicken to update the DCU Express Web Connect interface. This isn't a blame game.
    No.  DCU customers need to wait for Intuit to update their Express Web Connect scripts that pull their data from DCU.  Hopefully, enough DCU customers will contact Quicken Support so that Quicken Support will escalate the issue to Intuit's Express Web Connect script team.  Fortunately, while the DCU customers wait, they should be able to use the Web Connect connection method or they may maintain their DCU account registers offline.
  • Another DCU customer and, yup, Express Web Connect is broken after DCU's update from member numbers to usernames.

    Also, how are people getting QFXs from DCU, because I only see the option to download CSVs?
  • drivera
    drivera Member ✭✭
    @dbaggett262 , DCU does not have that option.
  • Ps56k2
    Ps56k2 SuperUser ✭✭✭✭✭
    edited February 11
    dbaggett262 said: Another DCU customer and, yup, Express Web Connect is broken after DCU's update from member numbers to usernames.  Also, how are people getting QFXs from DCU, because I only see the option to download CSVs?
    As per my posting way up above - there are THREE entries for DCU - so, it depends upon WHICH one you have.
    01241    01241    01241    Digital Federal Credit Union    https://www.dcu.org/    1-800-328-8797   
    https://www.dcu-online.org/tob/live/usp-core/app/login/consumer    ACTIVE
    BANKING,CREDIT&WEB-CONNECT        
    BANKING,CREDIT,ACCOUNTINFO&EXP-WEB-CONNECT
    61485    61485    61485    Digital Federal Credit Union - Bus    https://www.dcu.org/    508.263.6700    https://online.mycardinfo.com/    ACTIVE
    BANKING,ACCOUNTINFO&EXP-WEB-CONNECT  
    59751    59751    59751    Digital Federal Credit Union Credit    http://www.dcu.org/    1-800-328-8797   
    https://www.dcu-online.org/tob/live/usp-core/app/login/consumer    ACTIVE
    CREDIT,ACCOUNTINFO&EXP-WEB-CONNECT  
    QWin Deluxe Subscription - Win10
  • pcardimino
    pcardimino Member
    Same here..... DCU's new interface changes breaks quicken and it's quicken's fault AND they knew it was going to happen. You would think they would have worked with the quicken folks and not rolled out to their members until it was ready. Sad....
  • Procopio
    Procopio Member ✭✭
    Still not working.

    There is no way for me to know if DCU needs to fix something or if Quicken needs to fix something. All I know is it's not working.

    Web Connect doesn't work because there is no way to download a qfx file. DCU only makes csv files available, and Quicken can't import those.

    DCU doesn't support Direct Connect.

    Express Web Connect is supposed to work, but it doesn't.
  • Sherlock
    Sherlock SuperUser ✭✭✭✭✭
    Procopio said:
    Still not working.

    There is no way for me to know if DCU needs to fix something or if Quicken needs to fix something. All I know is it's not working.

    Web Connect doesn't work because there is no way to download a qfx file. DCU only makes csv files available, and Quicken can't import those.

    DCU doesn't support Direct Connect.

    Express Web Connect is supposed to work, but it doesn't.
    If you're not able to download a QFX file for a banking or credit account, contact DCU.  DCU is responsible for providing the QFX files.

    If you want to use the Express Web Connect connection method and haven't already, contact Quicken Support and request the issue be raised to Intuit's Express Web Connect scripting team.  You will then have to wait patiently until Intuit resolves the issue.  You will not be notified unless someone updates a discussion you have enabled for notification.  Every week or so, I suggest you test.   Some Express Web Connect issues take a few weeks to resolve while others take months. 
  • ceng
    ceng Member
    Same issue. Quicken and Mint both failing on DCU.
  • drivera
    drivera Member ✭✭
    edited February 23
    [Removed - Unhelpful/Solicitation]
  • ATC
    ATC Member ✭✭
    As of today 3/8 I have this problem having done the new user name yesterday. Since this post started a month ago I guess there has been no progress?
  • JTS
    JTS Member ✭✭✭
    ATC said:
    As of today 3/8 I have this problem having done the new user name yesterday. Since this post started a month ago I guess there has been no progress?
    Nope. I don't even know if DCU even has plans to implement Quicken features.
  • Quicken Anja
    Quicken Anja Moderator mod
    Answer ✓
    Hello All,

    Thank you for taking the time to visit the Community to report this issue, though I apologize that you are experiencing this.

    This issue has been escalated internally, though we do not have an ETA on a solution. While the investigation remains ongoing, please refer to this Community Alert for any and all available updates.

    We apologize for any inconvenience in the meantime! Thank you.
    -Quicken Anja
This discussion has been closed.