Quicken reports incorrect investment share count

Question

I received a popup from Quicken "Securities Comparison Mismatch". It says my quicken holdings don't match what my financial institution reported.  I took the report and found that although the column labeled "Shares in Quicken" show wrong numbers that indeed do not match my shares at my financial institution, the report is wrong. When I click on my investments tab in quicken, the numbers reported for EVERY security matches my financial institution. I have no idea how the mismatch report is coming up with its number of shares in quicken because the mismatch report is WRONG!  Anyone see this and know how to fix it.

Ps56k2 · Answer

I've always looked at this as a timing issue - when buying/selling and the numbers don't match - 
but they don't match by the exact amount of the transaction -

Jim_Harman · Answer

When you receive the Securities Comparison Mismatch message, one of the options is usually to allow Quicken to create a Placeholder. If you select this option, Quicken will add a Placeholder transaction that forces its share balance to match the downloaded balance. Depending on the setting at Edit > Preferences > Investing transactions > Show hidden transactions, this Placeholder may not be visible in your Transaction List (register). That would cause the change in the share balance that you are seeing.

Might this have happened in your case?

Sherlock · Answer

To post a screen shot, drag and drop the image file onto the text entry box.

My understanding is, to save money, Schwab decided to provide Intuit access to their customer's data using a Schwab proprietary API and dropped their support of the reliable Direct Connect connection method.  There have been a variety of Schwab issues posted due to this decision of which none appear to me to be on Quicken's end.  If you're not able to accept the unreliability of the Express Web Connect connection method to import your Schwab accounts, I suggest you either maintain your Schwab accounts offline or move your Schwab accounts to a financial institution that supports the Direct Connect or Web Connect connection methods.

You can find Quicken's current Schwab alert announcements at: https://community.quicken.com/categories/alerts  If you don't find your issue posted there, I suggest you contact Quicken Support so they may escalate the issue to Intuit's Express Web Connect scripting team: https://www.quicken.com/support/quicken-support-options