Subscription renewal fails even though payment method is up to date.

Diana Member ✭✭✭
Just wondering if anyone else is having this problem with Quicken Canada renewal. I updated my subscription payment method (changed the credit card) last year in December. Today is my renewal date (Feb 3rd) and I received an email from Quicken saying the payment had failed. Nothing wrong with the credit card. [Removed - Disruptive]

Has anyone else encountered this? I am using an AMEX now so maybe that is it.

Oh, and the Quicken support number that was provided in the email is not toll-free. I would have to pay to call San Francisco. What are they thinking?


  • Quicken Anja
    Quicken Anja Moderator mod
    Hello @Diana

    I have sent you a direct message, please navigate to the inbox in the top right-hand corner of the Community page and check your inbox.

    Thank you!
    -Quicken Anja
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