Subscription renewal fails even though payment method is up to date.

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Diana
Diana Member ✭✭✭
edited March 2022 in All Things Canadian (Windows)
Just wondering if anyone else is having this problem with Quicken Canada renewal. I updated my subscription payment method (changed the credit card) last year in December. Today is my renewal date (Feb 3rd) and I received an email from Quicken saying the payment had failed. Nothing wrong with the credit card. [Removed - Disruptive]

Has anyone else encountered this? I am using an AMEX now so maybe that is it.

Oh, and the Quicken support number that was provided in the email is not toll-free. I would have to pay to call San Francisco. What are they thinking?

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  • Quicken Anja
    Quicken Anja Moderator mod
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    Hello @Diana, 

    I have sent you a direct message, please navigate to the inbox in the top right-hand corner of the Community page and check your inbox.


    Thank you!

    -Quicken Anja
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