Can't update Not responding error

Karyl Wilson

This started Friday. When I try to update any account, it looks like it will process, and then it just says not responding. I let it run thinking it would eventually, but it went 24 hours as not responding. Is anyone else having this problem. Sunflower Bank, Visa and Securities.

RichM81

I turned off syncing with the cloud and my OSU started working again! Thanks Karyl!

MattT

Just a suggestion, sadly not an answer.  Try updating only one account at a time.  In the pop-up window from Tools>One Step Update, deselect all accounts and then select only one.  If updating works for all but one, it's more than likely an institutional issue; if it still doesn't work for any, it's likely a Quicken application issue.  Of course, try rebooting your computer, phone, etc.  I know that's an obvious suggestion and I hesitate to even mention it, but I have before spent a lot of time trying to troubleshoot a problem only to have it go away on its own after rebooting.  Good luck.

Karyl Wilson

I have rebooted several times. It is freezing when I try to update. Everything else works. Thank you for the suggestion though.

Karyl Wilson

Now I cannot exit out of Quicken.

Quicken Paloma

Hello @Karyl Wilson, 

Thank you for reaching out to the Quicken Community. We apologize you are having this issue. To better assist you more information is needed. For instance, are you getting any specific error codes? How long has this issue been occurring? Also, what version of Windows are you running? 

Please elaborate so that we may provide guidance. 

-Quicken Paloma

Karyl Wilson

It started the 11th of Feb. I don't get any errors just not responding. Windows 10.

Karyl Wilson

And also now it says it is trying to sync to the new and improved cloud service. It goes to 35% and then not responding. And now I cannot update without that message coming up.

Quicken Anja

Hello @Karyl Wilson,

Thank you for reaching out to the Community and telling us about your issue, though I apologize that you are experiencing this.

If you haven't already, I suggest you try signing out of your data file completely and then signing back in to refresh the registration token for your Online Connected Services. However, I do recommend that you first save a backup file prior to performing these steps.

1. Navigate to Edit
2. Preferences...
3. Quicken ID & Cloud accounts
4. Click Sign in as a different user (or it might say Sign in using a different Quicken ID)
5. Follow the prompts to Sign Out
6. Sign back in using your Quicken ID (email) and password

Once that is done, see if the issue still continues to persist.

I hope this helps!

Karyl Wilson

It says if I do the sign in as a different user it will wipe out everything in the cloud.

Karyl Wilson

I fixed it myself. I went to Edit, Preferences and shut of sync. It worked perfectly. The last update must have really messed up the cloud.

RichM81

I turned off syncing with the cloud and my OSU started working again! Thanks Karyl!