Cannot add FBC Mortgage

SusanC0425

My mortgage was previously administered by Cenlar, and I know Quicken was having trouble with that connection. FBC recently took over administration of our mortgage. When I go to add FBC, I do find FBC Mortgage, however, when I add my sign in credentials, I got a cc-503 error that my credentials are not valid. The address of FBC in quicken is FBChomeloans.com, but that gets me to a different web page than my normal log in, which is fbchomeloans.loanadministration.com,

I spoke to a support person, who said it was an FBC problem, not a quicken problem.

Now when I try to add the account, I get a cc-929 error, and it says "Oops, we're having a problem".

Any suggestions welcome.

Thank you!

Quicken Anja

Hello @SusanC0425,

Thank you for reaching out to the Community and telling us about your issue, though I apologize that you are experiencing this.

If you haven't already, you can try following the error-specific troubleshooting instructions found in this support article regarding error CC-929.

However, please be advised that if the root cause of the issue does stem from the difference in URL web addresses, it will require the financial institution to reach out to our service provider in order to have this updated within the software.

I hope this helps!