Entries disappearing from Register

Sandy

For the past few weeks I have noticed that entries have been disappearing from my register. The two that disappeared today were entered from Bill & Income and were for a future date (March 8th and 10th). I verified that they were in the correct account, added attachments to them and saved them (cursor dropped down for a new entry). I made sure it was the correct date/year and made sure they were saved. I left that particular account and when I came back to the account in question, they were missing. I searched that particular account, as well as all of quicken by the Payee name and amount with no luck. The bills were paid at the billers website, not through Quicken. O/S is Windows 11 and I have already removed Quicken, downloaded it back to the laptop and restored from a backup file. I am on Version R38.30 Build 27.1.38.30.

Thanks

Quicken Anja

Hello @Sandy,

Thank you for taking the time to visit the Community and telling us about your issue, though I apologize that you are experiencing this.

If you haven't already, I suggest that you please try validating and/or super validating your data file. However, I do recommend that you first save a backup file prior to performing these steps.

Validate: 

1. File
2. Validate and Repair File...
   
3. Validate File
   
4. Click OK
5. Close the Data Log
   
6. Close Quicken (leave it closed for at least 5 secs)
7. Reopen Quicken and see if the issue persists.

Super Validate:

1. File
2. Hold CTRL + Shift and click Validate and Repair File...
   
3. Super Validate File
4. Click OK
5. Close the Data Log
   
6. Close Quicken (leave it closed for at least 5 secs)
7. Reopen Quicken and see if the issue persists.

I hope this helps!