PayFlex Connection Issues?

jsurpless

I used to be able to connect to my http://www.payflex.com account but not for the last month or so. I get the following error when trying to setup communications.

AGGREGATOR_IN_ERROR (ACCOUNT_MISMATCH:FDP-106)

Can you assist? thank you

markwirth1

I've been having the same issue for a couple weeks. I called and reported it but it's still not fixed and not acknowledged on their alerts page either.

Quicken Jasmine

Hello @jsurpless and @markwirth1,

Thank you for reaching out to the Community and telling us about your issue, though I apologize that you are experiencing this.

First, could you please provide which version of Quicken you currently have running?

• Quicken > About Quicken

To start with, I suggest deactivating the account(s) experiencing this error, removing the saved login credentials from the Keychain Access app, and then reactivating the accounts. However, before doing so, I do recommend saving a backup of your data file first (just in case). Then, please check and make sure you do not have any hidden accounts that may be connected to this financial institution.

1. Go to the Accounts menu and choose Hide and Show Accounts
2. Uncheck any accounts with this specific financial institution that are checked as hidden in Lists

After that, please follow the troubleshooting instructions below.

1. Open the account register and navigate to the Settings gear on the bottom-right corner
2. Click on the Downloads tab
3. Click Disconnect Account (if there are more than one account associated with this financial institution, please repeat steps 1 through 3 for each account)
   
4. Quit Quicken
5. Open Finder and navigate to Applications > Utilities > Keychain Access app
6. On the left panel in the Keychain Access app, set the Keychains to Login and the Category to Passwords
7. Search for the financial institution's name in the top-right search field and delete any entries found showing "Quicken password for [your financial institution username] at [financial institution name] "
8. Quit the Keychain Access app and reopen Quicken
9. Navigate to Accounts > New and choose the appropriate account type for the accounts that you previously deactivated 
   
10. At the bottom of the window showing the list of the financial institutions, click on the "My bank is not listed" question mark icon, then click Update List
11. Wait for the list to finish updating and " Updated: " displays the current date.
12. Click the Show List button to continue
13. Use the search field at the top of the list to find and select your financial institution and click Continue
14. Follow the prompts to sign in using your login credentials associated with the financial institution
15. If the accounts have been found successfully; use the dropdown menus to link each account to the appropriate account in Quicken

Please let me know how this goes, I look forward to hearing your response. 

markwirth1

Jasmine, I spend an hour on the phone with one of your agents over a week ago and tried all of those things and more, including sharing log files.

Quicken Jasmine

Hello @markwirth1,

Thank you for your response, I am sorry that this error is still occurring. 

After looking further into the situation, I do see that this has been escalated and our team is working on a resolution. They will reach out to you via email if/when needed. There is currently no ETA for a resolution. 

I apologize for any inconvenience that this has caused and I appreciate your continued patience and support. 
Thank you. 

markwirth1

Thank you Jasmine. Why is it not appearing on the alerts page as a known problem?

Quicken Anja

Hello @markwirth1,

Thank you for reaching out to the Community to report your issue, though I apologize that you are experiencing this.

markwirth1 said:

Thank you Jasmine. Why is it not appearing on the alerts page as a known problem?

The reason this issue is not posted on our Alerts page here in the Community is due to it not being a widespread issue that was escalated. Instead, what @Quicken Jasmine explained to you in her previous response is that this issue was escalated by a ticket that was created for you individually.

I hope this clarifies things for you! Thank you.

mitchmd

I'm having the same issue and none of the suggested stuff by the mod works. I suspect there is a bigger problem with Quicken and Payflex.

Quicken Jasmine

Hello @mitchmd,

Thank you for contacting the Community and adding to this discussion thread. I am sorry that you are also experiencing this error. 

Could you please send your information logs over to Quicken and include a screenshot of the error message?
You can do this by going to Help>Report a Problem.

Please let me know once you have completed this, I look forward to hearing your response.