one step update: one or more of my accounts at a single institution fail every time CC-800

ajuliansr
ajuliansr Member ✭✭
Error Message When Updating Accounts: CC-800 occurs EVERY time I run onestep update. It usually takes 2 or more iterations through 'fix it'. This is SUPER annoying. Every time it reports 1 or more accounts are no longer at the institution. After a couple of iterations with fixit, the download is complete. Then the next time: CC-800

Comments

  • Quicken Anja
    Quicken Anja Moderator mod
    Hello @ajuliansr,

    Thank you for reaching out to the Community and telling us about your issue, though I apologize that you are experiencing this.

    If you haven't already, please take a moment to review and follow the error-specific troubleshooting instructions found in this support article regarding error CC-800.

    I hope this helps!
    -Quicken Anja
  • NotACPA
    NotACPA SuperUser ✭✭✭✭
    What institution?
    Q user since DOS version 5
    Now running Quicken Windows Subscription, Home & Business
    Retired "Certified Information Systems Auditor" & Bank Audit VP
  • ajuliansr
    ajuliansr Member ✭✭
    @anja: I have to use the procedure every time.
    @NotACPA Mayo Employees Federal Credit Union
  • ajuliansr
    ajuliansr Member ✭✭
    Just tried again this AM after quicken update. The issue is still consistent. Is there by chance a limit on the number of accounts at a single institution?
  • ajuliansr
    ajuliansr Member ✭✭
    When I try to resync, I get "<account> was not found at Mayo Employees Federal Credit Union" Followed by 'success' - but no data downloaded. Changed the account name on the Host, then in Quicken. rinse repeat
  • NotACPA
    NotACPA SuperUser ✭✭✭✭
    Looking in FIDIR.TXT, which records ALL of the FIs that have agreements with Q/Intuit to download, I see 2 entties for Mayo.  Which are you using, and have you tried the other?

    12054    12054    12054    Mayo Employees FCU    https://www.mayocreditunion.org/    1-800-535-2129    https://olb.mayocreditunion.org/Authentication/    ACTIVE         BANKING&WEB-CONNECT         BANKING,CREDIT,ACCOUNTINFO&EXP-WEB-CONNECT    NOT_QBP    NA
    14493    14493    14493    Mayo Employees Fed CU    http://www.mayocreditunion.org/    507-535-1460    https://mayocreditunion.mycardinfo.com/    ACTIVE         CREDIT&WEB-CONNECT         BANKING,CREDIT,ACCOUNTINFO&EXP-WEB-CONNECT    NOT_QBP    NA

    I'm not sure, but it's possible that the 2nd entry is for credit card accounts,  You could also try calling the Mayo phone numbers and asking them what the difference is.

    Q user since DOS version 5
    Now running Quicken Windows Subscription, Home & Business
    Retired "Certified Information Systems Auditor" & Bank Audit VP
  • ajuliansr
    ajuliansr Member ✭✭
    Will try the other one with a 'new' db to see I can connect at all.
  • ajuliansr
    ajuliansr Member ✭✭
    14493 14493 14493 Mayo Employees Fed CU http://www.mayocreditunion.org/ 507-535-1460 is in fact for Credit cards only.
  • NotACPA
    NotACPA SuperUser ✭✭✭✭
    OK, so WHICH Mayo is having the problem?  And, are you using the other?
    Q user since DOS version 5
    Now running Quicken Windows Subscription, Home & Business
    Retired "Certified Information Systems Auditor" & Bank Audit VP
  • ajuliansr
    ajuliansr Member ✭✭
    12054 is the one with the problem. I tried 14493 but only returns CC info. 12054 returns all account info, including CC
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