has anyone had a bank balance error after up-dating to ver. 39.23?

plaroujr

the bank that is in the left accounts column is correct but when I click on account hyper-link, the balance is off by $xxx,xxx.xx. Has anyone run into this problem and if so, what is the fix for it?

BK

If the above does not help, you may want to take a look at this post to see if your situation is similar, where that one was resolved by restoring from a backup file from a few weeks ago.  https://community.quicken.com/discussion/7909980/register-running-balance-different-than-ending-balance

Sherlock

If you haven’t already, you may want to verify the register is sorted appropriately and there aren’t any unexpected filters being applied:  open the register, select the Date column header (you want the small triangle to right of Date to point up) and Reset.

BK

If the above does not help, you may want to take a look at this post to see if your situation is similar, where that one was resolved by restoring from a backup file from a few weeks ago.  https://community.quicken.com/discussion/7909980/register-running-balance-different-than-ending-balance

plaroujr

had to go back to 03/07/22 to restore. once done, i was able to download the transactions to my accounts and bring them up to current. I did have to repair a couple of accounts. Next time, I will be backing up my Quicken before I do any up-dates. Thank you all for the help!

Chris_QPW

plaroujr said:

Next time, I will be backing up my Quicken before I do any up-dates. Thank you all for the help!

These days Quicken should be doing an automatic backup before doing the update.  It certainly doesn't hurt to do your own, but you might look for that.  It will be in the Backup folder.