Getting a cc-502 for Optum Financial

Been getting error code cc-502 and the message "Quicken can't add this account because the Optum Financial website is temporarily unavailable. Please try again in a few hours. Thank you for your patience"

This has been going on for over a week. Additionally, I am able to login directly on the Optum Financial website with no problems.

Can someone at Quicken take a look at this issue


  • Quicken Jasmine
    Quicken Jasmine Moderator mod
    Hello @brad.ullman,

    Thank you for reaching out to the Community and telling us about your issue, though I apologize that you are experiencing this.

    Please, review and follow the error-specific steps found in this support article.

    As stated in the article, if the steps are unsuccessful, then after 24 hours or more, you will need to contact Quicken Support directly for further assistance. Our support agents will need to collect and review your log files to find the internal error and file for an escalation.

    Please, click here to review Quicken Support's hours of operation.

    Thank you!

    -Quicken Jasmine

    Make sure to sign up for the email digest to see a round-up of your top posts.

This discussion has been closed.