Schwab transactions download to wrong account when accounts share last 3 digits of account number

There is a closed discussion that speaks to this: "Schwab Downloads to the Wrong Account Still Happening". This happened in my downloads today, for transactions 3/15/2022. The accounts, my Trad IRA and my wife's Roth IRA, have separate logins but are gathered by a single Quicken One-Step Update.

1. How do I move the transactions to the account to which they belong?

2. Is there a workaround? For example, if I de-select one of the "being-mixed-up" accounts on One-Step Update, then update that account individually, will the transactions reliably go to the correct account?

3. Is a fix scheduled?

Thanks for any help you can offer.

Best Answer

  • Quicken Jasmine
    Quicken Jasmine Moderator mod
    edited March 27 Answer ✓
    Hello @all

    Thank you for contacting the Quicken Community, I am terribly sorry to hear that you are all experiencing this ongoing error with Schwab downloading into the wrong accounts. 

    Could you all please go and send your information logs over to Quicken? You can do this by going to Help>Report a Problem

    After sending your logs over to Quicken, could you please contact Quicken Support? This is so they can review your logs and create a ticket describing the issue and we can escalate as needed. 

    The Quicken Support phone number can be found through this link here. Phone support is available from 5:00am PT to 5:00pm PT, Monday through Friday.

    Thank you all so much for your continued patience and support as we work towards a resolution!
    -Quicken Jasmine

Answers

  • tvpluta
    tvpluta Member ✭✭
    Guess I spoke too soon. After a successful download on 1/30/22, download from today 2/5/22 has transactions from 2 Schwab accounts ending in the same 3 last digits all going into 1 account vs. 2.

    Anyone else having issues after thinking you successfully fixed this problem?
  • tvpluta
    tvpluta Member ✭✭
    I followed the steps from Alyssa on 1/30/22 and was able to successfully download transactions into our two separate accounts ending in the same last 3 digits.

    Doing a download today, we're back to having transactions from both accounts ending in the same last 3 digits all go into one of the accounts.

    Anyone else having issues after thinking you had fixed the problem?
  • styler
    styler Member
    The entire Schwab issue has been a nightmare. On Feb 15th for some reason 24 pages of transactions were dumped into my former schwab account. These transctions date back to 2001 and don't have anything to do with Schwab. I was with Chase at the time. What the heck am I supposed to do with this!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
  • styler
    styler Member
    Also ... I have no security history anymore ...
  • tvpluta
    tvpluta Member ✭✭
    Wow, sounds painful. Do you have a backup prior to this 2/15 download you can restore from? Try calling the Quicken support line to speak with a specialist?

    I still have not been able to get both of our accounts ending in the same last 3 digits to load to the correct accounts, they both still go into one of the accounts. I work during the day so it's hard to call Quicken support, next day off during the week I am going to call to try to resolve.
  • rbw-1
    rbw-1 Member
    This issue remains unresolved for me. My wife and I have IRA accounts at Schwab that end in the same four numbers, with separate log-on credentials for each account. One-step update puts transactions from both IRAs into my IRA; there is no easy way to tell which transactions below to which account. The "Reconcile Shares" window for my IRA compares positions reported by Schwab for my wife's IRA, and so is meaningless.

    For many years, Quicken did not have any problem correctly allocating transactions and updating positions for these accounts. The errors began when the transaction download protocol for Schwab changed late last year.

    I have disabled on-line access for all Schwab accounts, cleared the account numbers and other information, and then re-enabled and re-linked the accounts, making sure that each recognized Schwab account was tied correctly to an account in Quicken. The issue remained after taking these steps.

    A workaround that has been successful is to (i) disable on-line access to my IRA, (ii) update my wife's IRA, and (iii) reenable on-line access to my IRA and (iv) update it. To go through these steps each time I want to update the IRAs is cumbersome, time-consuming and kludgy.

    Does Quicken have a solution to this problem?

    Windows 10 Home (19044.1586); Quicken v R38.30 (27.1.38.30)
  • System
    System Member admin
    This discussion was created from comments split from: Schwab Accounts with the same last 3 digit account numbers.
  • System
    System Member admin
    This discussion was created from comments split from: Quicken now downloading Schwab transactions to wrong Schwab Account.
  • Quicken Jasmine
    Quicken Jasmine Moderator mod
    edited March 27 Answer ✓
    Hello @all

    Thank you for contacting the Quicken Community, I am terribly sorry to hear that you are all experiencing this ongoing error with Schwab downloading into the wrong accounts. 

    Could you all please go and send your information logs over to Quicken? You can do this by going to Help>Report a Problem

    After sending your logs over to Quicken, could you please contact Quicken Support? This is so they can review your logs and create a ticket describing the issue and we can escalate as needed. 

    The Quicken Support phone number can be found through this link here. Phone support is available from 5:00am PT to 5:00pm PT, Monday through Friday.

    Thank you all so much for your continued patience and support as we work towards a resolution!
    -Quicken Jasmine
  • hcrow2
    hcrow2 Member ✭✭
    The nightmare continues. Schwab cannot be updated since November 16th. Repeated attempts with Quicken support has not helped- complete mess as of March 26th.
  • rjb
    rjb Member ✭✭
    I'm seeing similar issues, except Schwab transactions are being downloaded into a Fidelity account that ends in the same two numbers. The Fidelity account was linked, but the Fidelity credentials were replaced by Schwab credentials.

    I was able to deactivate the Fidelity account and try again and get the account properly linked, but transactions from the past week are not being downloaded no matter what I try.
  • undertaker08
    undertaker08 Member
    When I download Schwab accounts the ledger only shows the cash balance in every account. Absolutely no transactions show of any kind. Only opening cash balance. Since I've used Schwab for the past twenty years that's absurd. I have no issue downloading Vanguard account whatsoever.
    Undertaker08
This discussion has been closed.