USAA credit card is not 'visible' to Quicken

pao2

I have had an ongoing problem linking a USAA credit card to Quicken since around August last year. If anyone has a solution it would be appreciated. I'm a long time quicken user so have done all the add/delete/refresh stuff multiple times. When I try to add an account at usaa in order to activate the cc in quicken, I see my other usaa accounts but the ccard account is not there. I've worked with the usaa quicken support group and no luck. Have gotten a new cc number and then retried adding but quicken still does not 'see' the cc at usaa, or usaa does not tell quicken about my c card. Not sure where to go from here. Maybe totally cancel my c card with usaa, then apply for a new one? USAA c card group says that I would then have to start all over like i've never had one before. Limits, benefits, etc all go away. Isn't this all fun?????

Boatnmaniac

When you do the Add Account setup process, after selecting USAA Federal Savings Bank are you clicking on Next or on Advanced Options? 

If you click on Next you will be set up with the default Express Web Connect (EWC) connection method and that has a history of being unreliable and problematic. 

If this is the case, you might want to try clicking Advanced Options, instead.  Then tick Direct Connect > enter your Access ID and Pin > follow the prompts.

Did this allow you to get your credit card set up for download in Quicken?

pao2

Thanks much for the suggestion. Just tried it and unfortunately still did not’see’ the ccard at USAA.

Quicken Jasmine

Hello @pao2,

Thank you for contacting the Community, I am sorry that you are experiencing this issue.

Could you please create a test file and add the USAA account(s) to see if the credit card appears there? You can do this by going to File>New>Start from Scratch. 

Please let me know how this goes, I look forward to hearing your response. 

pao2

Thank you for responding Jasmine. I created the new file but got a 502 error code when trying to add an account and none of my usaa were displayed . Tried several times with no luck. In my actual file, the accounts updated normally, except the credit card.

Quicken Jasmine

Hello @pao2,

Thank you for your response and for creating the test file. 

We did have an active alert regarding USAA and the 502 error which you can view through this link. However, this error was resolved yesterday so I recommend trying the test file again to see if the same error occurs or to see if you still do not see your USAA credit card. 

Please let me know how this goes, I look forward to hearing your response.