Terrible refund experience locking customer into product

halmj
halmj Quicken Windows Subscription Member
edited April 2022 in Before you Buy
Your 30-day refund policy is a LIE!!!! Just 12 days and unable to link to brokerage accounts even after going through error reporting, etc. only got small fraction of assets downloaded. Refund recursive loop of "support" requires a number not available to online purchasers.

Comments

  • NotACPA
    NotACPA Quicken Windows Subscription SuperUser ✭✭✭✭✭
    What brokerage account?  And why were you unable to link for download?

    Q user since February, 1990. DOS Version 4
    Now running Quicken Windows Subscription, Business & Personal
    Retired "Certified Information Systems Auditor" & Bank Audit VP

  • Quicken Anja
    Quicken Anja Moderator mod
    edited March 2022
    Hello @halmj,

    Thank you for reaching out to the Community, though we are sorry to hear about your dissatisfaction.

    Our Refund Policy details can be found through this link here which also provides a refund request form if you wish to fill one out online.

    Alternatively, please refer to this support article for information on how to contact Quicken Support.

    Thank you!

    -Quicken Anja
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