Why is Quicken login window using old e-mail address EVERY TIME

Ed Mahoney

Every time I need to log in to Quicken on line the login window fills the user id field with an obsolete e-mail address that I haven't used for years. The login url I am using is https://myaccount.quicken.com/main and often I get redirected to a longer url which is https://signin.quicken.com/signin?client_id=quicken_myaccount&redirect_uri=https://myaccount.quicken.com/login&response_type=code

This longer url is the one that seems to invoke long dead ghost e-mail address.

After I erase this obsolete e-mail and put in the right e-mail I can get logged in.

I cannot determine where this autofill is happening. I do not believe Chrome is doing it - I recently re-installed Chrome from scratch and I don't let it autofill authentication because I use a password vault. And yes, the password vault only has the current valid e-mail address - not this old one that keeps haunting me like a ghost from the past.

Anyone have any ideas?

Quicken Jasmine

Hello @Ed Mahoney,

Thank you for your response. 

In order to isolate the error and attempt to see where it is located, could you please try signing in to your Quicken on another browser to see if the same thing occurs?

Please let me know how this goes. 

Sherlock

If you haven't already, I suggest you clear the cookie and data cache in the Chrome browser.

Ed Mahoney

I reinstalled Chrome from scratch after deleting all files and registry entries from the previous version. This version started with a empty cache.

Quicken Jasmine

Hello @Ed Mahoney,

Thank you for contacting the Quicken Community, I am sorry that you are experiencing this issue. 

I recommend clearing your cookies and all caches again on your browser. Uninstalling and reinstalling the browser does not automatically clear the cache. 

I hope this helps.
Please let us know how it goes, we look forward to hearing your response. 

Ed Mahoney

I just now removed all cookies, cleared all browsing data, caches, cookies. Still haunted by the user id ghost.

Quicken Jasmine

Hello @Ed Mahoney,

Thank you for your response. 

In order to isolate the error and attempt to see where it is located, could you please try signing in to your Quicken on another browser to see if the same thing occurs?

Please let me know how this goes. 

UKR

Ed Mahoney said:

Every time I need to log in to Quicken on line the login window fills the user id field with an obsolete e-mail address that I haven't used for years. The login url I am using is https://myaccount.quicken.com/main and often I get redirected to a longer url which is https://signin.quicken.com/signin?client_id=quicken_myaccount&redirect_uri=https://myaccount.quicken.com/login&response_type=code
...
Anyone have any ideas?

I don't know if the memorized URL you're using or its redirect is obsolete or not. The one I'm using comes from a "Sign in / My Order History" link at the bottom of many Quicken webpages and points to: https://www.quicken.com/my-account
My browser (Firefox) then autofills the memorized Quicken ID and password.
Try this URL and see if it works better ...