CC-800 Error repeatedly with Ally Bank and American Express Bank

sjmsing Member ✭✭✭
For about a week now I get a CC-800 error everytime I do One Step Update (OSU) with both Ally and American Express Banks. I have tried to use the "Fix It" button which says Successful with both banks but the problem persists. I have disconnected both banks and re added them manually in Account Settings and it works successfully once then the next time I get the error. Your assistance is appreciated.


  • Quicken Jasmine
    Quicken Jasmine Moderator mod
    Hello @sjmsing,

    Thank you for contacting the Quicken Community, though I do apologize that you are experiencing this CC-800 error. 

    Here is a link to a Support Article that discusses steps troubleshooting steps to attempt in regards to a CC-800 error. 

    However, it seems as though you have tried these troubleshooting steps already and the error persists. I recommend contacting Quicken Support directly so they may walk you through steps in real-time and escalate the situation if need be. 

    The Quicken Support phone number can be found through this link here. Phone support is available from 5:00am PT to 5:00pm PT, Monday through Friday.

    I apologize for any inconvenience this has caused. 

    -Quicken Jasmine

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