CC-800 Error repeatedly with Ally Bank and American Express Bank
sjmsing Member ✭✭✭
edited April 2022 in Errors and Troubleshooting (Windows)
For about a week now I get a CC-800 error everytime I do One Step Update (OSU) with both Ally and American Express Banks. I have tried to use the "Fix It" button which says Successful with both banks but the problem persists. I have disconnected both banks and re added them manually in Account Settings and it works successfully once then the next time I get the error. Your assistance is appreciated.
Thank you for contacting the Quicken Community, though I do apologize that you are experiencing this CC-800 error.
Here is a link to a Support Article that discusses steps troubleshooting steps to attempt in regards to a CC-800 error.
However, it seems as though you have tried these troubleshooting steps already and the error persists. I recommend contacting Quicken Support directly so they may walk you through steps in real-time and escalate the situation if need be.
The Quicken Support phone number can be found through this link here. Phone support is available from 5:00am PT to 5:00pm PT, Monday through Friday.
I apologize for any inconvenience this has caused.-Quicken Jasmine0
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