Canada - Mutual Funds not Updating (MAC)

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This discussion was created from comments split from: Canada - Mutual funds not updating.

Quicken Anja

Hello All,

Thank you for taking the time to visit the Community to report this issue, though we apologize that you are experiencing this.

We have forwarded this issue to the proper channels to have this further investigated. However, in the meantime, we request that you please navigate to Help > Report a problem and submit a problem report with log files attached in order to contribute to the investigation. While you will not receive a response through this submission, these reports will help our teams in further investigating the issue. The more problem reports we receive, the better.

We apologize for any inconvenience in the meantime! Thank you.

Quicken Anja

Hello again,

Thank you for taking the time to visit the Community and report this issue, though I apologize for any inconvenience this may have caused you.

This issue has been escalated internally, though we do not have an ETA on a solution available at this time. While the investigation remains ongoing, please refer to this Community Alert for any and all available updates.

Thank you!

deanesfield

I also have the same issue on Q-Mac and Windows, nothing from Canadian mutual funds for Mar 25. Checked in with support and my contact said not his field with my Quicken and the Bank (go figure). So I suggested a source problem and asked if he could verify and all he could say is validate my accounts.

So no help there. I will take the weekend off and see what happens in a day or two.

mastuy01

Quicken was updated to version 6.6.2.
Canadian Mutual Funds were not downloaded for 3/25/2022.
Is this a known issue?

Prices were downloaded on 3/24/2022. It's just since 3/25/2022 which is only 1 day so far.

Gilles9

Aren't mutual funds prices issued a day later ? some are for sure, unsure if this is true for all of them, I would suggest to verify Monday night

gini2000

Any updates on this issue?

marcdube

Confirm, still not working tonight

PMA

Definitely a Quicken/quote provider problem and not a user issue. My last update of Canadian mutual funds is also March 24th. Tried to update at 8:46PM EDT and still nothing. Let's hope tomorrow is a better day.

PMA

BTW, I have more than one Quicken file, and they all have the same issue...

ddeacon

Over the last couple of days a number of Canadian Mutual Funds haven't been downloading or even updating in the Security Overview / Investment Centre website. Is the quote feed broken? Examples are:

https://investing.quicken.com/public/api/index.asp?symbol=MUTUAL:CIB120&..wsodbackdoor..=off

https://investing.quicken.com/public/api/index.asp?symbol=MUTUAL:CIB158&..wsodbackdoor..=off

But for me it is all CIBC Mutual Funds.

PMA

I'm on Quicken for Mac and have exactly the same issue since March 24th on multiple Quicken files. It doesn't appear to be a Quicken client side problem. Seems like a server side problem between Quicken and the provider (Morningstar?). Stock quotes work but mutual fund quotes don't so it may not be a server connection issue in the end - just my guess. Seems like a universal issue so let's hope Quicken can pinpoint it quickly.

Amlaterre

I have the same problem for Fidelity and Edged point Funds since last friday

edmason117

Same problem for me. My mutual funds have not been updated since last Thursday. AGF, Fidelity, Templeton and Capital Group.

deanesfield

I have the same problem, all my Canadian mutual funds are affected (CIBC, CI, Mawer, Fidelity and Manulife). Stocks are OK. The problem occurs both on Mac and on Windows Quickens. I waited till after the weekend to help the source connections settle down, but is now considered serious. 

I am running  Version 6.6.2 (Build 606.43218.100)

John Whitecastle

I am having the same issue. I'm on the Mac subscription service. No updates since March 24th.

John Whitecastle

Still not working. Is it possible to go back a version?

mastuy01

I have the same issue (RBC, National Bank)

mastuy01

Basically all Canadian Mutual funds not updating since the 6.6.2 update.

Quicken Anja

Hello All,

Thank you for taking the time to visit the Community to report this issue, though we apologize that you are experiencing this.

We have forwarded this issue to the proper channels to have this further investigated. However, in the meantime, we request that you please navigate to Help > Report a problem and submit a problem report with log files attached in order to contribute to the investigation. While you will not receive a response through this submission, these reports will help our teams in further investigating the issue. The more problem reports we receive, the better.

We apologize for any inconvenience in the meantime! Thank you.

Scouter_Don

I have the same problem. My mutual funds are not updating which means I have to do it manually.

Quicken Anja

Hello again,

Thank you for taking the time to visit the Community and report this issue, though I apologize for any inconvenience this may have caused you.

This issue has been escalated internally, though we do not have an ETA on a solution available at this time. While the investigation remains ongoing, please refer to this Community Alert for any and all available updates.

Thank you!