Refund Help. Can't find Order Number

Question

Hi all, I became a customer the first week of March. We want a refund, but my introductory email doesn't include an Order # and their chat bot seems pretty useless of getting a real person. Any other suggestions of where I could find an Order # as I don't see it anywhere when I log in nor under "My Subscriptions".

Quicken Anja · Answer

Hello @KevinGates,

Thank you for reaching out to the Community with your question.

Your order number can be found within your order confirmation email. I went ahead and re-sent that confirmation email to you. However, in case you do not receive the email, I have also sent you a direct message to provide you with your order number.

Please navigate to the inbox in the top right-hand corner of the Community page and check your inbox.

Thank you!