OL-232-A Error from Credit Union

graemeh
graemeh Member ✭✭
Beginning this week I am having to refresh the "Financial Institution Branding and Profile" on a daily basis. Once I do so, transaction updates work fine, but until I do, I get the OL-232-A error when updating that account. I would have hoped that refreshing that information once would have been enough, but I have had to do it 3 days in a row now. I am using Version R39.23 Build 27.1.39.23 on Windows 10.
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Best Answers

  • Quicken Anja
    Quicken Anja Moderator mod
    Answer ✓
    Hello @Jim32,

    Thank you for taking the time to visit the Community and adding to this discussion to tell us about your issue, though I apologize that you are experiencing this.

    If the troubleshooting instructions found in this support article fail to resolve the error for you, then as stated at the bottom of the article; you will need to contact Quicken Support directly for further assistance.

    Our support agents will need to collect and review your log files and may be required to file an escalation if they see fit.

    We apologize for any inconvenience! Thank you.
    -Quicken Anja
  • Quicken Anja
    Quicken Anja Moderator mod
    Answer ✓
    Hello All,

    Thank you for taking the time to visit the Community to report this issue, though we apologize that you are experiencing this.

    We have forwarded this issue to the proper channels to have this further investigated. However, in the meantime, if you haven't already, we request that you please navigate to Help > Report a problem and submit a problem report with log files attached in order to contribute to the investigation. While you will not receive a response through this submission, these reports will help our teams in further investigating the issue. The more problem reports we receive, the better.

    We apologize for any inconvenience in the meantime! Thank you.
    -Quicken Anja

Answers

  • Quicken Anja
    Quicken Anja Moderator mod
    Hello @graemeh,

    Thank you for reaching out to the Community and telling us about your issue, though I apologize that you are experiencing this.

    In order to better assist you further, could you please provide the name of the financial institution that you are experiencing this with?

    Thank you!
    -Quicken Anja
  • Jim32
    Jim32 Member ✭✭
    Same here. Arizona Federal Credit Union
  • Quicken Anja
    Quicken Anja Moderator mod
    Answer ✓
    Hello @Jim32,

    Thank you for taking the time to visit the Community and adding to this discussion to tell us about your issue, though I apologize that you are experiencing this.

    If the troubleshooting instructions found in this support article fail to resolve the error for you, then as stated at the bottom of the article; you will need to contact Quicken Support directly for further assistance.

    Our support agents will need to collect and review your log files and may be required to file an escalation if they see fit.

    We apologize for any inconvenience! Thank you.
    -Quicken Anja
  • Boatnmaniac
    Boatnmaniac SuperUser ✭✭✭✭
    @graemeh and @Jim32 - If refreshing your bank's Profile and Branding has not stopped recurrence of this OL-232 error code issue, please be sure to report it to Quicken via Telephone, Chat or Help>Report A Problem.  Your posts  of this issue are not unique in the last few days and, I too, am seeing the same issue with Midland States Bank for the last 4 days so maybe there is something that needs to be done by Quicken Support.
    (QW Premier Subscription: R39.23 on Windows 10)
  • batstang2000
    batstang2000 Member ✭✭
    edited April 1
    Same problem with my institution for the past 3 days 03/29/2022-04/01/2022 - Evansville Teachers Federal Credit Union - I have taken all necessary steps including contacting ETFCU and they have assured me they unlocked my account and reset my Direct Connect password. Still receive OL-232-A
  • Boatnmaniac
    Boatnmaniac SuperUser ✭✭✭✭
    edited April 1
    Same problem with my institution for the past 3 days 03/29/2022-04/01/2022 - Evansville Teachers Federal Credit Union - I have taken all necessary steps including contacting ETFCU and they have assured me they unlocked my account and reset my Direct Connect password. Still receive OL-332-A
    OL-332-A?  This thread is about OL-232-A.  If your issue is about OL-332-A then you might want to consider starting a new thread for your issue.
    If your post is about OL-232-A:  Did you report the issue to Quicken via Telephone, Chat or Help>Report A Problem?
    (QW Premier Subscription: R39.23 on Windows 10)
  • batstang2000
    batstang2000 Member ✭✭
    typo - corrected to 232. Will see what happens in the morning and "report a problem" then.
  • Mike Peterson
    Mike Peterson Member ✭✭
    Given there are a bunch of financial institutions impacted and several people reporting just in this thread, any chance an update can be posted here to avoid everyone hopping on the phone with Quicken? I'd highly suspect a common solution when it's found and communicating here would sure help.
  • Boatnmaniac
    Boatnmaniac SuperUser ✭✭✭✭
    I got the OL-232-A error code, again.  Going to the Branding and Profile refresh popup showed that Branding was up to date but the Profile needed to be refreshed.  Did the refresh of the FI (refreshes both Branding and Profile) and OSU then updated properly.  This pattern has repeated daily for the last 5 days, now.
    (QW Premier Subscription: R39.23 on Windows 10)
  • Boatnmaniac
    Boatnmaniac SuperUser ✭✭✭✭
    typo - corrected to 232. Will see what happens in the morning and "report a problem" then.
    Thanks for clarifying and correcting.  Did you get this error code, again, this morning?
    (QW Premier Subscription: R39.23 on Windows 10)
  • Jim32
    Jim32 Member ✭✭
    Yep, issue keeps happening. Using workaround (refreshing profile) fixes it. Right now I'm doing that everyday...
  • Boatnmaniac
    Boatnmaniac SuperUser ✭✭✭✭
    I, too, continue to get this error code every day during the first session with each data file.  Refreshing the Branding & Profile resolves the issue for the day. If I open a 2nd session and run OSU or Update Now for Midland States Bank there is no error code and it completes properly but the next morning it happens all over, again.
    (QW Premier Subscription: R39.23 on Windows 10)
  • graemeh
    graemeh Member ✭✭
    This morning my update worked without having to do the refresh. I did do Help>Report a Problem on it this weekend, so I'm not sure if they made some sort of fix. We'll see if it works again tomorrow.
  • graemeh
    graemeh Member ✭✭
    Well - I guess I spoke too soon. The problem returned this morning. I guess I forgot to mention the issue occurring with Elevations Credit Union.
  • DerekT
    DerekT Member
    Same here with Elevations Credit Union
  • jjbakermo
    jjbakermo Member ✭✭
    Its happening to me also OL-232-A with First Community Credit Union in Missouri. I am chatting with an agent as I type this...
  • Quicken Anja
    Quicken Anja Moderator mod
    Answer ✓
    Hello All,

    Thank you for taking the time to visit the Community to report this issue, though we apologize that you are experiencing this.

    We have forwarded this issue to the proper channels to have this further investigated. However, in the meantime, if you haven't already, we request that you please navigate to Help > Report a problem and submit a problem report with log files attached in order to contribute to the investigation. While you will not receive a response through this submission, these reports will help our teams in further investigating the issue. The more problem reports we receive, the better.

    We apologize for any inconvenience in the meantime! Thank you.
    -Quicken Anja
  • jjbakermo
    jjbakermo Member ✭✭
    Just spent some time with a support person via chat. He said since the Direct connection method (my type of connection) is located in my financial institution servers he recommended that I contact them and ask for a online banking specialist. I'll reach out to them later.
  • graemeh
    graemeh Member ✭✭
    @jjbakermo I don't think that makes much sense as, based on this thread, this is affecting several financial institutions. Unless those institutions are using the same online banking service provider, the common thread here is Quicken.
  • Boatnmaniac
    Boatnmaniac SuperUser ✭✭✭✭
    Today is the 1st day in 1-1/2 weeks where I did not get the OL-232 error code with Midland States Bank.  OSU updated properly in both of the affected data files without needing to refresh the Branding and Profile.
    (QW Premier Subscription: R39.23 on Windows 10)
  • jjbakermo
    jjbakermo Member ✭✭
    I still haven't heard back from my Credit Union but this is also the first day I did not get the error. @graemeh I understand it is most likely a quicken problem but as a 40+ year IT support person I know that when vendors start finger-pointing it is best to have data from each to present to the other. Also one would think I am not the only person using quicken at my financial institution - perhaps they will tell me if others are experiencing this issue.
  • Boatnmaniac
    Boatnmaniac SuperUser ✭✭✭✭
    edited April 7
    FWIW, IMO this particular OL-232 issue has all the earmarks of being a Quicken issue, not a Financial Institution issue.  Generally, OL-XXX error codes indicate Direct Connect issues and Direct Connect issues usually need to be resolved by the FI.  But when there are multiple Financial Institutions affected and it is pretty clear that the cause is because of bad information downloaded by Quicken (in this case, bad FI Branding and/or Profile information), then it is almost always a Quicken-caused issue.
    I've now had 2 days and 5 different data file sessions without the OL-232 error occurring.  I'm considering this issue now resolved.  Thank you to everyone who reported the problem to Quicken either via Phone or Chat or via Help > Report A Problem.  And thank you to Quicken for fixing this issue.
    (QW Premier Subscription: R39.23 on Windows 10)
This discussion has been closed.