Fidelity Accounts - Error OL-220 - download transactions

Tom
Tom Member ✭✭
I have 7 accounts with Fidelity, every time (monthly) I try to connect to download transactions, I get a OL-220-A error. I appears that the transactions are beginning to download, but then the error message. I have tried resetting all accounts and deactivating/reactivating at least one of the accounts. Sometimes it works, but usually not. Reactivating usually will not complete, but hangs up on Adding the Account. Any solutions?

Answers

  • NotACPA
    NotACPA SuperUser ✭✭✭✭✭
    Which Fidelity?  Fidelity Investments? Fidelity NetBenefits?
    Q user since DOS version 5
    Now running Quicken Windows Subscription, Home & Business
    Retired "Certified Information Systems Auditor" & Bank Audit VP
  • Tom
    Tom Member ✭✭
    Fidelity Investments
  • Quicken Anja
    Quicken Anja Moderator mod
    Hello @Tom,

    Thank you for reaching out to the Community and telling us about your issue, though I apologize that you are experiencing this.

    If you haven't already, please take a moment to review the error-specific guidance found in this support article regarding error OL-220.

    I hope this helps!
    -Quicken Anja
  • Tom
    Tom Member ✭✭
    edited April 2
    It does not. It's simply Quicken blames Fidelity. When contacting Fidelity, they blame Quicken. [Removed - Violation of Community Guidelines]
  • Quicken Anja
    Quicken Anja Moderator mod
    edited April 2
    Thank you for the follow-up.

    If the financial institution states cannot assist, then you will need to request an escalation with them, as stated at the bottom of the article previously provided:
    • Direct Connect - You will need to contact your financial institution to resolve this issue. Quicken does not have access to the financial institution's servers to correct the problem. This may require you ask to speak with an online services specialist that handles transaction download issues at the financial institution. If your financial institution states they can't assist, an escalation with the financial institution may be necessary. 

    We apologize for any inconvenience! Thank you.
    -Quicken Anja
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