Closing Quicken changes file?

4pickering

Hi all, first greatly appreciate the support here. Onto the problem - I left the Quicken app open for a period of 2 days as I was working on another technical issue I've been having. I had previously updated all my accounts and reconciled them. As I sat down today, I completely closed the app, which caused an automatic backup. I then immediately reopened the app with the intent to do some additional updates I forgot to make. The result is - I get a message that I am no longer using the "latest" version of my file and that Quicken cloud is not synced to this. As I mentioned I did nothing but close the existing file I'd been using and reopened it. This has happened before - closing the app completely, then reopening after a few days only to be told my Cloud is not synced. What I usually do is just resync to Quicken cloud because this IS the only file, but I've found the process takes a LONG time (I suspect due to the age of my mac, but it truthfully runs fine otherwise and my internet connection shouldn't be an issue - see attached)

How does this happen? Am I doing something wrong? It's frustrating that I need to resync especially since I do not use the cloud feature per see for mobile access or anything.

4pickering

Just a follow up - I think it may be me, but is it possible that reopening doesn't use the file last used? I don't recall doing this, but it "feels" like I may have saved the data in an alternate location than the default and that my closing the app fully, upon relaunch it only checks in the default. I feel like I'm losing my mind with this one - not at all what I expect. I have been using Quicken for decades under windows and only recently changed to Mac

Quicken Jasmine

Hello @4pickering, 

Thank you for contacting the Quicken Community, though I do apologize that you are experiencing this error. 

If you don’t mind, could you please provide a screenshot of the error message you described receiving? If needed, please refer to this Community FAQ for instructions on how to attach a screenshot. Alternatively, you can also drag and drop screenshots to your response if you are not given the option to add attachments.

I look forward to hearing your response.

4pickering

Interesting! I suspect you hit on what is most likely the issue, and it never occurred to me.

I have not changed anything myself, but a month or so back I updated my MacBook and noticed a change of sorts. Now I didn't pay much attention to it at first...I saw an iCloud "error". Eventually, I decided to reconcile it, and when I followed the steps my desktop configuration appeared to change - as if my entire "Documents" folder was now located in iCloud. I noticed that almost immediately I was receiving marketing to upgrade my iCloud for a monthly charge. I just assumed that was nothing more than a marketing message, but later on, I realized that my files were apparently relocated to iCloud.

To be honest, I routinely back up to my external drive so in a sense I paid no mind to the messages - clearly I should have. I guess they count on people like me to not look too hard under the hood. I'll have to read more about how my configuration changed and how to undo it. I bet once the files are back on my internal drive the issue will disappear. Thanks for the insight!!