No download for USAA

dairyman

Have been using Quicken for USAA checking account download successfully till this week. Now nothing will download. I reset the account then deactivated and re-signed up for USAA account. All went well signing up but still cannot download Other banking accounts also not downloading plus error messages for quicken.com in updating online

I suspect this is a system error with quicken Hopefully fixed soon

Quicken Janean

Hi @Dairyman,

I am sorry for the trouble you are having downloading your USAA accounts and thank you for reaching out to Community for assistance. 

Can you clarify what error messages you are seeing and what other financial institutions/ accounts you are having this issue with as well?

Additionally, have you tried see if you can duplicate this issue in a test file?

To create a test file:

1. Choose File menu > New Quicken File.
2. Select New Quicken File.
3. Click OK.
4. In the File name field, enter the name of the new file, then click Save. Use a name like "Test File" to easily be able to tell it apart from your main file. 

Don't use any of these characters: * ? < > | " : \ / (asterisk, question mark, left and right-angle bracket, pipe, straight quotation marks, colon, BACKSLASH, FORWARD SLASH). Also, don't add the .qdf extension; Quicken does that for you.

1. Sign in with your Quicken ID (if prompted). If you are prompted to create a Quicken ID, click Sign In under the Create Account prompt. 
2. Select to not use Mobile (if prompted).
3. Click Add Account to try adding the account you were unable to add to your original file.

After adding accounts, see if you are experiencing the same problem in this test file. From there, you can then switch back to your original file. 

Follow the steps below to switch files:

1. Click the File menu.
2. Look near the bottom of the options list.
3. Select the data file you want to open. 

Quicken will list the most recently opened data files, with a checkmark next to the file you are currently viewing.

Let me know how this goes, so I can further assist you. Thanks! 

Quicken Janean