Problem with Citi cards

slhcrnp

I have the Costco and Advantage Citi cards and have been unable to have QFM connect with them for several days. I receive a message that the bank may be offline but now several days later there is still a problem. I reconnected and even changed my PW for Citi but no success.

Quicken Anja

Hello All,

Thank you for taking the time to visit the Community and telling us about this issue, though I apologize that you are currently experiencing this.

Please be aware that we currently have an open escalation ticket on Citibank/Citi Cards that is being worked on, though we do not have an ETA on solution. While the investigation remains ongoing, please refer to this Community Alert for any and all available updates.

Thank you!

Ps56k2

https://community.quicken.com/discussion/7911445/new-4-5-22-citibank-citi-cards-cc-502-102

slhcrnp

Hello - thanks for your response. Actually I just completely disconnected and then reconnected both accounts using Citibanks cards and was successful.

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Lewis Bernstein

I have not been able to download transactions from Citi Card for three days. How about getting a reply from Quicken as it seems that this is an ongoing problem now.

Quicken Anja

Hello All,

Thank you for taking the time to visit the Community and telling us about this issue, though I apologize that you are currently experiencing this.

Please be aware that we currently have an open escalation ticket on Citibank/Citi Cards that is being worked on, though we do not have an ETA on solution. While the investigation remains ongoing, please refer to this Community Alert for any and all available updates.

Thank you!

ahochner

I have been having the same problem. Sometimes the download works but more often it doesn't. Today I tried at least 6 times. Please fix this. I was unable to change the setup because Quicken can't connect. I have no trouble accessing the Citi website. Fix this!

Quicken Mac subscriber. Have used Quicken Mac for 14 years.

> @"Lewis Bernstein" said:
> I have not been able to download transactions from Citi Card for three days. How about getting a reply from Quicken as it seems that this is an ongoing problem now.

uconnjhd

Help!!

Lewis Bernstein

I can still pot download transactions from my Citi card. When is Quicken going to resolve this problem?

Ps56k2

https://community.quicken.com/discussion/7911445/new-4-5-22-citibank-citi-cards-cc-502-102

D Klein

My problem is that when I reset after getting the error, it has somehow messed up my transactions history and is no longer correct. It shows that I have a positive balance when I do not.

Frank Hartman

This is still an issue. I am running the Latest Release of Quicken for Windows, and have not been able to download transactions from Citi Cards for almost a month. This is Not Rocket Science. When is Quicken going to get this resolved?

SatKirk

We have two completely separate Citi accounts. One downloads just fine. The other one has been getting CC-502 errors for about a week. How can I correct this? The FAQ says to "try it again", which obviously isn't working.