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Is anyone still having trouble authorizing Capital One since the resolution last month?

qlt-pita

Since the March 2022 announcement that the issue with connecting Quicken to Capital One and downloading transactions, I have never been successful with the new authorization process. The browser tab and messages from Capital One/Quicken indication that the authorization was successful.
When I return to Quicken I get an error that the "sign in failed due to a time out or connection error"
I've tried multiple times over the last couple of weeks. I've made sure I have the latest Quicken updates. I've restarted Quicken and rebooted my PC.

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Accepted answers

Quicken Anja

Hello All,

Thank you for taking the time to visit the Community to report this issue, though we apologize that you are experiencing this.

We will be forwarding this issue to the proper channels to have this further investigated. However, we request that you please navigate to Help > Report a problem within your Quicken program and submit a problem report with log files and screenshots attached in order to contribute to the investigation.

It would also aid the investigation to include a sanitized file when submitting the problem report. A sanitized file is a data file that removes personally identifiable information so you can comfortably share this file with the Quicken team.

While you will not receive a response through this submission, these reports will help our teams in further investigating the issue. The more problem reports we receive, the better.

Please let us know once you have done so, and we apologize for any inconvenience in the meantime! Thank you.

All comments

Quicken Anja

Hello @qlt-pita,

Thank you for reaching out to the Community and telling us about your issue, though I apologize that you are still experiencing this.

First, please save a backup prior to performing any troubleshooting steps (just in case). Then to start with, I recommend you try the following process provided below.

Deactivate all Capital One accounts in Quicken
Sign in at Capital One's website to access your online account
Click the profile icon on the top-right and select Security in the dropdown menu
In Linked Apps, click the Link icon, then click Unlink in the pop-up

Once that's done, go back to Quicken and navigate to Tools > Add Account..., search for your Financial Institution name and follow the prompts to connect. Once your account(s) have been found, be sure to link them to the existing account(s) you have already set up in Quicken.

I hope this helps!

qlt-pita

Thanks I tried that before and just tried again. No luck. Capital One sends emails confirming that they are linked. But I get the timeout/connection error

Lori Rose

I am having the same problem. What is odd is that when I do the one step update it says the account is updated with "x" new transactions, but they don't ever show in the register.

Quicken Anja

While you will not receive a response through this submission, these reports will help our teams in further investigating the issue. The more problem reports we receive, the better.

Please let us know once you have done so, and we apologize for any inconvenience in the meantime! Thank you.

ksm

As Quicken Anja requested, problem reported and log files sent.