CC-502 Error for

Ppresident Member ✭✭
I have been getting this error message while attempting to downloading my citibank info for a week. Is there work in place to fix the issue with Citibank?


  • Bill12
    Bill12 Member ✭✭
    Same issue - Windows 10 using Quicken Premier (2022). Login to Citi via their website is no problem so it isn't a username or password issue.
  • Quicken Jasmine
    Quicken Jasmine Moderator mod
    edited April 2022
    Hello @Ppresident and @Bill12

    Thank you for contacting the Quicken Community, though I do apologize that you are experiencing this error.

    We do currently have an Active Alert regarding the CC-502 error with Citibank. You may follow this link here to access that Alert and in order to remain up to date on any new information, ETAs, or resolutions that may be posted. 

    I apologize for any inconvenience this may cause. 

    -Quicken Jasmine

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