Community Homepage
Discussions
Categories
Quicken for Mac
Quicken Lifehub
Quicken Mobile
Quicken on the Web
Quicken for Windows
Support
Quicken Classic
Quicken Simplifi
Getting Started
Community Training FAQs
Using and Improving the Community
Connect and Engage
Announcements & Alerts
Announcements
Alerts, Online Banking & Known Product Issues
Product Ideas
Beta
Home
Quicken Classic for Windows
Errors and Troubleshooting (Windows)
Hi- we are having problems connecting to PNC for a business account. Getting cc-502 error?
bob400
Hi - is there an ongoing issue with connecting and creating new accounts with PNC. We have not been able to connect for several weeks. Deactivated account and tried to add back but cannot seem to connect to PNC. This fixed the issue we had last fall. Please advise.
Thank you,
Bob
Find more posts tagged with
Accepted answers
Quicken Anja
Hello
@bob400
,
Thank you for reaching out to the Community to tell us about your issue, though we apologize that you are experiencing this.
This is a known issue that has been escalated internally, though we do not have an ETA at this time. While the investigation remains ongoing, please refer to this
Community Alert
for any and all available updates.
We apologize for any inconvenience in the meantime! Thank you.
All comments
Quicken Anja
Hello
@bob400
,
Thank you for reaching out to the Community to tell us about your issue, though we apologize that you are experiencing this.
This is a known issue that has been escalated internally, though we do not have an ETA at this time. While the investigation remains ongoing, please refer to this
Community Alert
for any and all available updates.
We apologize for any inconvenience in the meantime! Thank you.
Sherlock
Intuit continues to have difficulty maintaining the
Express Web Connect
connection method for Quicken. If you are not willing to accept the unreliability of this connection method, I suggest you use the
Direct Connect
or the
Web Connect
connection method instead. If you haven't already, you may want to review:
https://www.quicken.com/support/how-quicken-connects-your-bank
Note:
PNC Bank - Direct Connect
supports the
Direct Connect
connection method for business accounts for $2 a month but you do need to request access from PNC. Follow the instruction they provide on their
Quicken Enrollment
form.
After PNC provides the Direct Connect User ID and password, I suggest you deactivate the
Online Services
of all of the accounts associated with PNC Bank and clear the financial name on the
General
tab. After you have you deactivated the
Online Services
of all of the accounts associated with PNC Bank and clear the financial name on the
General
tab, select
Tools > Add Account...
,
PNC Bank - Direct Connect
,
Advanced Options
, and choose
Direct Connect
, and select
Next
. After you have authenticated, Quicken should provide the list of the accounts it obtained and allow you to
link
them to the appropriate existing registers.
Note: When we change connection methods, Quicken may initially import duplicate transactions which we may delete.
Quick Links
All Categories
Recent Posts
Activity
Unanswered
Help
Best Of
