Mac Sync Error

ronald.lebel

Every time I sync I get this error. It has been happening for months, for a while you had an open discussion about it but now that discussion is closed with apparently no resolution.

Quicken Anja

Hello @ronald.lebel,

Thank you for reaching out to the Community to tell us about your issue, though I apologize that you are experiencing this.

To start with, I suggest you try signing out of your data file completely and then signing back in to refresh the registration token for your Online Connected Services. However, I do recommend that you first save a backup file prior to performing these steps.

1. Navigate to the Quicken dropdown menu
2. Sign Out...
3. Sign back in using your Quicken ID (email) and password 
   
4. Follow the prompts to be taken back to your data file after signing in

Once that is done, see if the issue still persists.

I hope this helps!

ronald.lebel

Tried that, no change.

Quicken Anja

Thank you for following up, though I apologize that the error persists.

Next, I suggest that you try to reset your Quicken Cloud. Doing so does not affect your data file nor other Cloud Accounts (if applicable). Please, follow the instructions below in order to do so.

1. Navigate to the Quicken dropdown menu 
2. Preferences... 
3. Mobile, Web & Alerts
4. Use the toggle button on the left to turn Sync OFF 
5. Click Disable Sync
6. Navigate to Connected Services
7. Click Reset (click Reset again on the pop-up box)
8. Once the Reset completes, navigate back to Mobile, Web & Alerts
9. Use the toggle button on the left to turn Sync ON
10. Click Enable Sync

Once that is done, see if the issue still continues to persist.

Let us know how it goes!

jacobs

@ronald.lebel Do you have any accounts, possibly closed accounts, in a foreign (non-US) currency? I seem to recall reading that some users identified having closed accounts set to non-US currency as the culprit in this sync problem. After you try the steps Anja provided above, I'd next check to make sure you have no accounts in non-US currency. (If you do, and you need those other currencies, make a copy of your data file and then as a test, change them to US currency to see if it resolved the sync problem.)

ronald.lebel

Tried logout/login, no change. And I have no account in non-US currency.

ronald.lebel

Logout and login seems to have done the trick, thanks.

Quicken Anja

@ronald.lebel Thanks for the update! Glad to hear that worked for you.