American Express Biller Issue

For a couple of months now I cant get my online biller American Express  to update. It jsut stays in this mode "Biller Added. Waiting for latest update. Biller American Express added but the next due amount is not yet available. Please try to update your Bill List later."

It has stayed in this mode for several months. I have deleted the Online Biller and tried again but get the same result as above. The bill is currently due with a balance. But still remains as above. This is very frustrating! Please assist if you [email protected]!

THanks 
Parrish 

Comments

  • Quicken Jasmine
    Quicken Jasmine Moderator mod
    Hello @jnprop,

    Thank you for reaching out to the Community and telling us about your issue, though I apologize that you are experiencing this.

    To start with, I suggest you try to Review and Repair Online billers. However, I do recommend that you save a backup of your data file first (just in case). After that, please navigate to the Bills & Income tab and click on the gear icon on the top-right. Then, click on Review and Repair > Review and Repair Online Billers in the dropdown menu.



    Once that is done, see if the issue still continues to persist.

    Let us know how it goes! 
    -Quicken Jasmine
  • jnprop
    jnprop Member ✭✭✭
    Hi @Quicken Jasmine,   I did as suggested and it said the biller was incomplete and invalid (or something similar) and it removed the biller. Still having same issue. Thanks!
  • UKR
    UKR SuperUser ✭✭✭✭✭

    Be sure to avoid late fees and penalty interest rates

    Are you about to be late with making your bill payment due to problems or unexpected delays in Quicken Bill Manager (Quick Pay or Check Pay) that can't be resolved in a timely fashion?

    While you're waiting for the problems to be resolved, to avoid missed payments I recommend you logon directly to the biller's website and authorize them to direct debit (aka PAC Draft, Autopay, APS, etc.) the next and perhaps all future payments from your checking account or a credit card. The biller will make an electronic debit on the due date and you don't have to worry about being late.

    In Quicken just record a scheduled reminder which does not execute as an online payment into your account register on or before the Due Date and before you download transactions from the bank or credit card containing the debit transaction. That will allow Quicken to match your register transaction to the downloaded data and not cause any further issues.


  • jnprop
    jnprop Member ✭✭✭
    @UKR Hey, I appreciate your input. Thank-you!