Golden One Credit Union not Downloading Transactions

BobAlexder

Golden One savings account transactions have not been downloading to my Windows 10 Quicken for the last couple of months. I generally use One-Step-Update. No error messages are generated. I have tried deactivating the account and re-activating. I have tried creating another account. Is anybody else having this problem?

Quicken Jasmine

Hello @BobAlexder,

Thank you for contacting the Quicken Community, though I do apologize that you are experiencing this issue with your Golden One Credit Union account(s).

What version of Quicken are you running? You can see this by going to Help > About Quicken. What connection method do you have set up with your Golden One CU account(s)? You can see this by going to Tools > Account List > Edit > Online Services. 

First, I suggest creating a test file and adding the Golden One Credit Union account(s) to see if it produces the same error. It is recommended to save a backup before proceeding with troubleshooting steps in the event that you would like to return to your original starting position. Below are instructions on how to create a test file:

1. Choose File menu > New Quicken File.

1. Select New Quicken File.

1. Click OK.
2. In the File name field, enter the name of the new file, then click Save. Use a name like "Test File" to tell it apart from your main file. 

Don't use any of these characters: * ? < > | " : \ / (asterisk, question mark, left and right-angle bracket, pipe, straight quotation marks, colon, BACKSLASH, FORWARD SLASH). Also, don't add the .qdf extension; Quicken does that for you.

1. Sign in with your Quicken ID. If you are prompted to create a Quicken ID but already have one, click Sign In under the Create Account prompt. 

1. Select to not use Mobile.
2. Click Add Account to start adding accounts to the new file.

After adding accounts, see if you are experiencing the same problems in this test file. 

Please let me know how this goes, I look forward to hearing your response. 

BobAlexder

I am using Quicken Deluxe. Version R40.21. Build 27.1.40.21. I created a test file as suggested. It appears to have worked. Please let me know how to proceed so that my normal Quicken account will work.

Quicken Anja

Hello @BobAlexder,

Thank you for reaching out to the Community to tell us about your issue as well as creating the test file as suggested previously by @Quicken Jasmine, though I apologize that you are experiencing this.

Since the connection was successful in the test file, go ahead and switch back to your original file. Then, I suggest you try signing out of your data file completely and then signing back in to refresh the registration token for your Online Connected Services. However, I do recommend that you first save a backup file prior to performing these steps.

1. Navigate to Edit
2. Preferences...
3. Quicken ID & Cloud accounts
4. Click Sign in as a different user (or it might say Sign in using a different Quicken ID)
5. Follow the prompts to Sign Out
6. Sign back in using your Quicken ID (email) and password 

Once that is done, see if the issue still continues to persist.

I hope this helps!

BobAlexder

This initially failed. I then deactivated the online connection and reactivated it (I have done this many times trying to solve this problem, without success). The account is now working properly. Thanks for your help.

Quicken Anja

@BobAlexder Thanks for the update! Glad to hear things are working as expected now.