Care Credit Payment downloaded as a charge

jeffandalicemurray
Quicken Windows Subscription Member ✭✭
:'( My most recent Care Credit Payment showed up as a charge in Quicken today. I double checked the website and it accurately reflects the payment (-$31.00) from the account. However, Quicken downloaded it as a $31.00 charge. Please advise.
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Comments
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Hello @jeffandalicemurray,
Thank you for taking the time to visit the Community to report this issue, though we apologize that you are experiencing this.
I was able to replicate this issue myself with my own CareCredit account. Therefore, I have forwarded this issue to the proper channels to have this further investigated. However, we request that you please navigate to Help > Report a problem and submit a problem report with log files attached in order to contribute to the investigation. While you will not receive a response through this submission, these reports will help our teams in further investigating the issue.
We apologize for any inconvenience in the meantime! Thank you.
-Quicken Anja
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This morning, 5/30, the Care Credit download was accurate. Charges and payments in the correct column.0
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Hello @David@Houston,
Thank you for taking the time to visit the Community and for adding an update to this discussion! We are glad to hear that downloads are working correctly for you.-Quicken Anja
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This discussion has been closed.
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