Anyone unable to download quotes?

rturnbul
rturnbul Quicken Windows Subscription Member ✭✭✭
Canadian and US quotes not working
Problem sfarted yesterday.. But got it to work a few times. Nothing today. Restarted Quicken and logged in. 

I did submit a trouble ticket.  Might even give them a call. You may want to do likewise so they realize this is a big problem. 


Windows 10.
Quicken 33.7

Best Answers

  • Quicken Anja
    Quicken Anja Moderator mod
    Answer ✓
    Hello All,

    Thank you for taking the time to visit the Community to report this issue, though we apologize that you are experiencing this.

    We have forwarded this issue to the proper channels to have this further investigated. However, we request that you please navigate to Help > Report a problem and submit a problem report with log files attached in order to contribute to the investigation. While you will not receive a response through this submission, these reports will help our teams in further investigating the issue. The more problem reports we receive, the better.

    We apologize for any inconvenience in the meantime! Thank you.

    -Quicken Anja
    Make sure to sign up for the email digest to see a round up of your top posts.

  • Quicken Anja
    Quicken Anja Moderator mod
    edited May 2022 Answer ✓
    Hello again,

    This has been reported to our teams and after further investigating, it appears that users have been logged out of Quicken, but have not been prompted to log back in which is likely the cause of this issue. 

    That said, if you haven't already, we recommend that you please try signing out of your data file completely and then signing back in to refresh the registration token for your Online Connected Services. However, I do recommend that you first save a backup file prior to performing these steps.
    1. Navigate to Edit
    2. Preferences...
    3. Quicken ID & Cloud accounts
    4. Click Sign in as a different user (or it might say Sign in using a different Quicken ID)
    5. Follow the prompts to Sign Out
    6. Close/reopen Quicken
    7. Sign back in using your Quicken ID (email) and password 
    Once that is done, see if the issue still continues to persist.

    I hope this helps!

    -Quicken Anja
    Make sure to sign up for the email digest to see a round up of your top posts.

  • Quicken Jasmine
    Quicken Jasmine Quicken Mac Subscription Moderator mod
    Answer ✓
    Hello All, 

    We do now have a New Active Alert regarding stock quotes not updating. You may follow this link in order to access the alert and bookmark it in order to remain up to date on any new information, ETAs, or resolutions that may occur. Please note, the instructions located within the alert. 

    I do apologize for the inconvenience and truly appreciate your patience as we work through this. 

    Thank you!

    -Quicken Jasmine

    Make sure to sign up for the email digest to see a round-up of your top posts.

Answers

  • JosefW
    JosefW Quicken Canada Subscription Member ✭✭
    Same here also with R33.7 Quicken Canadian Home & Business for Windows (using Windows 10). Apparently this has also been an issue with new version R40.28. Have tried rebooting and restarting Quicken numerous times with no luck.
  • jimfairles
    jimfairles Quicken Canada Subscription Member
    yes - same issue with 40.28 - just updated and things stopped working - annoying - Quicken is there a fix?
  • Unknown
    edited May 2022
    This content has been removed.
  • Quicken Anja
    Quicken Anja Moderator mod
    Answer ✓
    Hello All,

    Thank you for taking the time to visit the Community to report this issue, though we apologize that you are experiencing this.

    We have forwarded this issue to the proper channels to have this further investigated. However, we request that you please navigate to Help > Report a problem and submit a problem report with log files attached in order to contribute to the investigation. While you will not receive a response through this submission, these reports will help our teams in further investigating the issue. The more problem reports we receive, the better.

    We apologize for any inconvenience in the meantime! Thank you.

    -Quicken Anja
    Make sure to sign up for the email digest to see a round up of your top posts.

  • DJS
    DJS Member ✭✭
    Same issue for me since the 40.28 update. Have to restart Quicken each time I want to update quotes. Very annoying - not impressed by this latest update
  • Unknown
    edited May 2022
    rturnbul was warned for this.
    This content has been removed.
  • Quicken Anja
    Quicken Anja Moderator mod
    edited May 2022 Answer ✓
    Hello again,

    This has been reported to our teams and after further investigating, it appears that users have been logged out of Quicken, but have not been prompted to log back in which is likely the cause of this issue. 

    That said, if you haven't already, we recommend that you please try signing out of your data file completely and then signing back in to refresh the registration token for your Online Connected Services. However, I do recommend that you first save a backup file prior to performing these steps.
    1. Navigate to Edit
    2. Preferences...
    3. Quicken ID & Cloud accounts
    4. Click Sign in as a different user (or it might say Sign in using a different Quicken ID)
    5. Follow the prompts to Sign Out
    6. Close/reopen Quicken
    7. Sign back in using your Quicken ID (email) and password 
    Once that is done, see if the issue still continues to persist.

    I hope this helps!

    -Quicken Anja
    Make sure to sign up for the email digest to see a round up of your top posts.

  • Unknown
    edited May 2022
    This content has been removed.
  • Quicken Jasmine
    Quicken Jasmine Quicken Mac Subscription Moderator mod
    Answer ✓
    Hello All, 

    We do now have a New Active Alert regarding stock quotes not updating. You may follow this link in order to access the alert and bookmark it in order to remain up to date on any new information, ETAs, or resolutions that may occur. Please note, the instructions located within the alert. 

    I do apologize for the inconvenience and truly appreciate your patience as we work through this. 

    Thank you!

    -Quicken Jasmine

    Make sure to sign up for the email digest to see a round-up of your top posts.

This discussion has been closed.