Citibank Citi Cards CC Download Error FDP-192

Subrunner7

Suddenly unable to download transactions from Citi Credit Card. Error reads: UNSUPPORTED_MFA_PROTOCOL:FDP-192:Unsupported must-factor authentication protocol. No changes were made to login credentials to Citi account via web nor the Quicken App. Last successful download was 5/19/2022. Exported statement from Citi account and attempted to import to Quicken. Quicken attempted to create new account. Existing Citi account was not listed in dropdown to link account.

Quicken Anja

Hello All,

Thank you for taking the time to visit the Community to report this issue, though we apologize that you are experiencing this.

We have forwarded this issue to the proper channels to have this further investigated. However, we request that you please navigate to Help > Report a problem and submit a problem report with log files attached in order to contribute to the investigation. While you will not receive a response through this submission, these reports will help our teams in further investigating the issue. The more problem reports we receive, the better.

We apologize for any inconvenience in the meantime! Thank you.

Quicken Jared

Hello everyone,

I am sorry that you are being affected by these issues with account connections. Thank you for reaching out about this here on the Quicken Community.

I would like to draw your attention to the following Open Alerts - linked here, and here - regarding CitiBank and connectivity errors of the kind that are being described in this discussion. You may follow those links for any additional details or available updates.

I hope that is helpful.

Thank you,

Quicken Jared 

Trinigreg

This month I updated to Quicken Mac version 6.7.1 and since then all of my Citibank accounts I cannot download anymore. Becoming extremely frustrated because it has been the last couple of upgrades something stops working. Is there a problem with QA? Why am I paying for a subscription to have the latest upgrades when those upgrades don't work.

Subrunner7

I too experienced this issue when updating to Quicken Mac 6.7.1.

JoeyMaggard

me too

Eisenberg

I have been experiencing the same issue. It is intermittent. Sometimes it connects to both my Citi accounts, sometimes only 1, many times neither. It either indicates the Citi site might be down (though I'm logged into it on my phone so I know that is incorrect); other times it suggests I go to a specific Citi site which does not help. This seems to be a major ongoing issue with Quicken and it is a significant failure of customer support. Please advise. I am using Version 6.7.1 (Build 607.44146.100)

BBocks

I am getting this error when connecting to my Citi credit card. Nothing has changed on my end, except I did do the recent update. Quicken is making me type in my Citi login information again, but then it comes up saying the Citi website may be down. I try again and again with no luck. Is there a known issue with CitiCards right now?

Quicken Anja

Hello All,

Thank you for taking the time to visit the Community to report this issue, though we apologize that you are experiencing this.

We have forwarded this issue to the proper channels to have this further investigated. However, we request that you please navigate to Help > Report a problem and submit a problem report with log files attached in order to contribute to the investigation. While you will not receive a response through this submission, these reports will help our teams in further investigating the issue. The more problem reports we receive, the better.

We apologize for any inconvenience in the meantime! Thank you.

Frustrated Q user

Since this seems to be an ongoing unresolved problem [Removed - Off Topic]

Susie

Getting Download Error (-28) Timeout 102mfor all my Citibank accounts.  PLEASE HELP

aslot123

I too am having this issue. Is there an ETA for resolution?

GoodOlDan

When "one-step updates" began failing, I "disconnected" my Citibank (Costco) credit card account for online updates and when I tried to reconnect the account I'm getting the "CC-592" error. Login credentials are correct (unchanged, working on the Citibank website). I called Citibank support and they say it's a Quicken issue.

Dave H

This exact issue that was nicely described by Subrunner7 started for me on 5/19/22 also. Everything else works fine, except my Citi Bank credit card downloads.

Subrunner7

I temporarily removed 2 factor authorization from my Citi account. Quicken was able to connect and download an update. This appears to be an issue with how Quicken manages 2FA w/Citi. Other accounts I have with 2FA have been working w/o issue through the latest Quicken updates.

thomp

I am having the same problems with Citi Bank transactions. Please advise on how to resolve. Thank you

Quicken Jared

Hello everyone,

I am sorry that you are being affected by these issues with account connections. Thank you for reaching out about this here on the Quicken Community.

I would like to draw your attention to the following Open Alerts - linked here, and here - regarding CitiBank and connectivity errors of the kind that are being described in this discussion. You may follow those links for any additional details or available updates.

I hope that is helpful.

Thank you,

Quicken Jared 

Susie

Just to be specific, my issues are with downloading all my Citibank accounts, NOT Citicard credit account.  This entire week.

Dave H

> @Subrunner7 said:
> I temporarily removed 2 factor authorization from my Citi account. Quicken was able to connect and download an update. This appears to be an issue with how Quicken manages 2FA w/Citi. Other accounts I have with 2FA have been working w/o issue through the latest Quicken updates.

This worked for me. After I downloaded my Citi transactions with Citi 2 factor OFF, I went ahead and turned Citi 2 factor back ON and now the Citi downloads seem to continue to work in Quicken. Thanks.

Well, just an update, it no longer worked... I would get the follow error dialog... (see attached). After I once again turned off 2 factor authentication, I can down load transactions.

Susie

I also removed 2FA from Citibank because the original message had MFA in it.  I still cannot download transactions from Citibank to Quicken for Mac (all week).  Please fix ASAP!

Subrunner7

When I re-enabled 2FA I was not able to sync my Citi account with Quicken. I’ve disabled 2FA, synced, then re-enabled two consecutive days with same outcome: after re-enabling 2FA sync fails.

GoodOlDan

> @GoodOlDan said:
> When "one-step updates" began failing, I "disconnected" my Citibank (Costco) credit card account for online updates and when I tried to reconnect the account I'm getting the "CC-592" error. Login credentials are correct (unchanged, working on the Citibank website). I called Citibank support and they say it's a Quicken issue.

Based on another post here, I disabled 2FA on the Citibank website and was then able to connect my Citi account in Quicken. Appears to be a failure in the way Quicken processes 2FA for one-step update on Cite. Worked fine with 2FA until a week or so ago.

LevRH

"UNSUPPORTED_MFA_PROTOCOL:FDP-192:Unsupported must-factor authentication protocol." Me too, for more than a week already. As this is a subscription-based service, once the problem is resolved Quicken should offer a credit based on a pro-rated month for days the system was down.

jacobs

LevRH said:

As this is a subscription-based service, once the problem is resolved Quicken should offer a credit based on a pro-rated month for days the system was down.

@LevRH I understand your thinking, but this has never happened, and probably never will.

Why? Primarily because it would make Quicken responsible for things out of its control. If a financial institution changes its login protocols, then Intuit (Quicken's provider for connectivity services) has to make changes. If the financial institution has notified Intuit of the change sufficiently in advance, and has given them accurate information or a site for testing, then such changes may be make seamlessly, or within a day or two. More often, financial institutions make changes first, and then notify Intuit. Or, quite often, don't notify Intuit at all — leaving it to Quicken users to notify Quicken, who in turns escalates the issue to Intuit to put it on their schedule to resolve. If Quicken were to accept financial responsibility for such outages, they would be paying out money every day, because with more than 10,000 financial institutions, some are out of service every single day. It's the nature of the unwieldy beast of the financial services industry. If Quicken had to accept financial responsibility for every financial institution which disrupts Quicken's ability to log in, Quicken would have to charge a heck of a lot more for their service, or support many fewer financial institutions; users would not be happy with either of those alternatives. 

Also, think about just the practical part of paying out a credit for a financial institution being offline. Let's say that a user pays Quicken $50 (to use round numbers) for an annual subscription. How much credit is an outage worth? Well, that depends how many financial institutions every user connects to, so let's just assume an average of 5 financial institutions per user. If one financial institution is offline for a week, then $50 ÷ 5 institutions ÷ 52 weeks = 19¢. And that's assuming the entire cost of the subscription is allocated to connectivity; in reality, a subscription payment covers new features and bug fixes, plus phone and chat support. So maybe connectivity is one third of the cost of a subscription. So now the 19¢ is more like 6¢. Can you imagine the cost and complexity to calculate and apply account credits for every user for every financial institution which goes offline? (Remember that with more than 10,000 financial institutions, some are broken every day of the year.) Does a user get more credit if they have multiple accounts at one financial institution? What if it's a three day outage and a user never logs on during those three days; do they get a credit even though they were never inconvenienced? It would be a logistical nightmare to implement.

Suzanne108

Having same issue as OP.

jacobs

@Suzanne108 Please note that Citibank issues have been acknowledged by Quicken higher up on this thread. You should follow the links to those Alerts so you'll be aware if they post any update. (Unfortunately, there's usually no news on progress or ETA, until one day things are suddenly fixed.)

Quicken Jared said:

I would like to draw your attention to the following Open Alerts - linked here, and here - regarding CitiBank and connectivity errors of the kind that are being described in this discussion. You may follow those links for any additional details or available updates.

j-castiglia

Under Citi "Manage Desktop Apps", removed access to clear current Quicken access and then selected "Add Access" to start again. In Quicken I set up connection again with "Citi Cards", direct connection. Both of my Citi card accounts were found and transactions downloaded. My Citi checking and saving can not be accessed from Citi cards. Also can not connect Checking and Savings using Citibank.

curious-person

@j-castiglia. Thanks for the post but can the instructions be more clear? For instance "Under Citi" - this is in what app - citi.com or citi mobile app or desktop quicken? BTW - tried searching but was not successful in any of these choices.

Suzanne108

This worked for me for Citi Cards: (I'm on Quicken Mac)

1. Click on your Citi Card account in the left margin of Quicken
2. Select Accounts at the top of the page > Settings > Downloads > Reset Connection
3. Citi Cards was already selected; if it is not, select it
4. Select Continue > Direct Connect > Enter Login Credentials
5. I believe it was at this point that I got a message that said that Citi was "upgrading the experience", or something like that, and it gave a website to reset the connection
6. I copied the website and pasted it into my browser tab
7. It took me to a Citi login page where I logged in
8. You then have 10 minutes (I think) to go through the process at Quicken to re-establish the connection

I hope that helps.

Still need a solution for my Citi Checking and Savings accounts.

curious-person

@Suzanne108 Thanks for the advice and clear step-by-step. Unfortunately the 'reset connection' under Downloads was not displayed as an option. What options were presented led to a repeat of the original 'MFA' problem. Thanks though.

Suzanne108

Oddly... When I went through the process that I described above for the Citi Cards, some transactions downloaded.

When I later updated all accounts, and just now, I got the first attached error popup. But when I downloaded just the Citi Cards (one at a time, I have two, and not other accounts), while there were no more transactions downloaded, the Account Status showed a successful update for each card.

I got the second MFA error message when, just for kicks, I tried to update my Citi Checking Account.

Ugh.

j-castiglia

Clarification per "curious-person" request:
1. Logged into my account at citi.com and I am able to view my checking, savings and multiple credit card accounts.
2. In browser Select Profile -> More Settings
3. Then, select "Manage Desktop Apps"
4. If you currently have allowed Quicken access, then select to remove it
5. Select "Add Access". You will have 10 minutes to reconnect to your Citi accounts in Quicken.
6. In Quicken I set up connection again with "Citi Cards", direct connection. Both of my Citi card accounts were found and transactions downloaded.

Resolved: Citi cards are working
Remaining Issue: My Citi checking and saving can not be accessed from Citi cards. Also can not connect Checking and Savings using Citibank as financial institution.

jeffsterlaw

This fixed the issue for me. Thanks!