UPDATED 9/13/23 Citi Bank & Citi Cards CC-592 & FDP-192

Quicken Jared
Quicken Jared Quicken Mac Subscription Alumni ✭✭✭✭
edited September 2023 in Alerts, Online Banking & Known Product Issues

We have identified an issue where MFA should be prompted in Quicken for Citi accounts, but is not. This issue will result in a CC-592 error in Windows and a FDP-192 error in MAC.

We are working on a resolution but we are currently unable to provide an ETA. We apologize for any inconvenience and we thank you for your patience.

Thanks,

-Quicken Jared 

(Ticket #: 9363109)

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Comments

  • Quicken Jared
    Quicken Jared Quicken Mac Subscription Alumni ✭✭✭✭

    ONGOING 5/31/22

    At the moment, this issue is ongoing. We do not have an ETA in regards to a resolution, but our teams are currently working as fast as possible on a fix. We apologize for the inconvenience caused by this, and we do thank you for your patience.

    Thank you!

    -Quicken Jared 

  • Quicken Anja
    Quicken Anja Moderator mod
    ONGOING 6/18/22

    Our teams continue to work towards a solution. We do not have an ETA at this time and apologize for any inconvenience, though your patience is appreciated.

    Thank you!

    -Quicken Anja
    Make sure to sign up for the email digest to see a round up of your top posts.

  • Quicken Jared
    Quicken Jared Quicken Mac Subscription Alumni ✭✭✭✭
    ONGOING 6/21/22

    This issue remains ongoing. Our teams are working hard to resolve the issue, but we are not able to provide an ETA regarding this, at the moment. We apologize for the inconvenience, and we thank you for your patience.

    Thank you!

    -Quicken Jared 
  • Quicken Jared
    Quicken Jared Quicken Mac Subscription Alumni ✭✭✭✭
    ONGOING 6/28/22

    At this moment, this issue continues to be ongoing. Even though our teams are hard at work on a resolution, we are currently unable to provide an ETA regarding its availability. We apologize for any inconvenience this may cause, and we are grateful for your patience.

    Thank you!

    -Quicken Jared 
  • Quicken Jared
    Quicken Jared Quicken Mac Subscription Alumni ✭✭✭✭
    ONGOING 7/5/22

    For now, this issue remains ongoing. Our teams are continuing to work on a resolution, although we are unable to provide any ETA regarding one, at the moment. We apologize for the inconvenience, and we do thank you for your patience regarding this issue.

    Thank you!

    -Quicken Jared 
  • Quicken Jared
    Quicken Jared Quicken Mac Subscription Alumni ✭✭✭✭

    ONGOING 7/12/22

    This issue is still ongoing. We are unable to provide an ETA regarding a resolution. Our teams will continue to investigate and work on this issue. We apologize for any inconvenience this causes, and we are thankful for your patience in this matter.

    Thank you!

    -Quicken Jared 

  • Quicken Jared
    Quicken Jared Quicken Mac Subscription Alumni ✭✭✭✭
    ONGOING 7/19/22

    This issue remains ongoing for the time being. Our teams are working hard to fix the problem but we are unable to provide an ETA regarding when this will happen. We apologize for any inconvenience and we thank you for your patience.

    Thank you!

    -Quicken Jared 
  • Quicken Jared
    Quicken Jared Quicken Mac Subscription Alumni ✭✭✭✭
    ONGOING 7/26/22

    This issue continues to be ongoing. Our teams are at work on a resolution, although we cannot provide an ETA regarding this, for the moment. We apologize for any inconvenience and we thank you for your patience in this matter.

    Thank you!

    -Quicken Jared 
  • Quicken Jared
    Quicken Jared Quicken Mac Subscription Alumni ✭✭✭✭
    ONGOING 8/2/22

    For now, this issue is still ongoing. Our teams continue to work on a resolution, although we are not able to provide an ETA regarding this. We do apologize for the inconveniences this may cause, and we thank you for your patience. 

    Thank you!

    -Quicken Jared
  • Quicken Jared
    Quicken Jared Quicken Mac Subscription Alumni ✭✭✭✭
    ONGOING 8/9/22

    Currently, this issue is ongoing. While our teams will keep working toward a resolution, we are unable to provide an ETA, at the moment. We apologize for any inconvenience you may experience, and we thank you for your patience.

    Thank you!

    -Quicken Jared 
  • Quicken Jared
    Quicken Jared Quicken Mac Subscription Alumni ✭✭✭✭
    ONGOING 8/16/22

    This issue continues to be ongoing. Our teams are working on a resolution, but no ETA is currently available. We apologize for any inconvenience this causes, and do appreciate your patience in this situation.

    Thank you!

    -Quicken Jared
  • Quicken Jared
    Quicken Jared Quicken Mac Subscription Alumni ✭✭✭✭
    ONGOING 8/23/22

    This issue remains ongoing. We have teams at work on a resolution for this problem, but an ETA continues to be unavailable. We apologize for the inconvenience incurred by this issue, and we are appreciative of your patience. 

    Thank you,

    -Quicken Jared
  • Quicken Jared
    Quicken Jared Quicken Mac Subscription Alumni ✭✭✭✭
    ONGOING 8/30/22

    This issue is ongoing, at the moment. Our teams will continue to work toward a resolution, although there is not an ETA regarding when this will become available. We are sorry for the inconvenience resultant from this, and we thank you for your patience, in the meantime. 

    Thank you,

    -Quicken Jared 
  • Quicken Jared
    Quicken Jared Quicken Mac Subscription Alumni ✭✭✭✭
    ONGOING 9/6/22

    This issue remains ongoing. We have teams continuing to work on resolving the problem, although there is no ETA currently available regarding when this will be achieved. We do apologize for the inconvenience and we thank you for your patience.

    Thank you,

    -Quicken Jared 
  • Quicken Jared
    Quicken Jared Quicken Mac Subscription Alumni ✭✭✭✭
    ONGOING 9/13/22

    This issue continues to be ongoing. We do have teams at work on developing a resolution, but there is not an ETA regarding when this will become available. Thank you for your patience, and we apologize for any inconvenience this causes.


    Thank you,

    -Quicken Jared 
  • Quicken Jared
    Quicken Jared Quicken Mac Subscription Alumni ✭✭✭✭
    ONGOING 9/20/22 

    This problem remains ongoing, for now. We have teams working on a resolution, but we are not able to provide an ETA regarding when this will be achieved. Thanks for you patience, and we are sorry for any inconvenience this has caused.

    Thank you,

    -Quicken Jared 
  • Quicken Jared
    Quicken Jared Quicken Mac Subscription Alumni ✭✭✭✭
    ONGOING 9/27/22

    We are sorry but this issue continues to be ongoing. We are working toward a resolution, but we do not have an ETA regarding when this will become available, at this time. Thank you for your patience, and we do apologize for any inconvenience this causes.

    Thank you,

    -Quicken Jared 
  • Quicken Jared
    Quicken Jared Quicken Mac Subscription Alumni ✭✭✭✭
    ONGOING 10/4/22

    At the moment, this issue remains ongoing. We are at work on a resolution, although we do not have an ETA regarding when this will be achieved. Thank you for your patience, and we are sorry for any inconvenience causes.

    Thank you,

    -Quicken Jared 
  • Quicken Jared
    Quicken Jared Quicken Mac Subscription Alumni ✭✭✭✭
    ONGOING 10/11/22

    This issue continues to be ongoing. While our teams are still working toward a resolution, there is no ETA regarding when this can be achieved. We thank you for your patience, and we are sorry for any inconvenience this has caused. 

    Thank you,

    Quicken Jared 
  • Quicken Anja
    Quicken Anja Moderator mod
    ONGOING 10/18/22

    This issue continues to be worked on. We do not have an ETA available at this time and apologize for the inconvenience.

    Thank you!

    -Quicken Anja
    Make sure to sign up for the email digest to see a round up of your top posts.

  • Quicken Jared
    Quicken Jared Quicken Mac Subscription Alumni ✭✭✭✭
    ONGOING 10/25/22

    This issue remains ongoing. We do not have an ETA regarding when the resolution may arrive, although our teams continue to work on the problem. We apologize for the inconvenience, and we thank you for your patience. 

    Thank you!

    -Quicken Jared 
  • Quicken Jared
    Quicken Jared Quicken Mac Subscription Alumni ✭✭✭✭
    ONGOING 11/01/22

    At the moment, this issue is ongoing. We are unable to provide a current ETA for a resolution, but we do have teams working on the problem. We apologize for any inconvenience resulting from this, and we do thank you for your patience.

    Thank you!

    -Quicken Jared
  • Quicken Jared
    Quicken Jared Quicken Mac Subscription Alumni ✭✭✭✭
    ONGOING 11/08/22

    For now, this issue remains ongoing. We cannot provide an ETA for a resolution, although our teams are still working toward this and will continue to do so. We apologize for the inconvenience, and we thank you for your patience in this matter.

    Thank you!

    -Quicken Jared 
  • Quicken Jared
    Quicken Jared Quicken Mac Subscription Alumni ✭✭✭✭
    ONGOING 11/15/22

    This issue continues to be ongoing. We are unable to provide an ETA with respect to a resolution, but our teams are working diligently on the problem. We do apologize for the inconvenience caused, and we thank you for your patience.

    Thank you!

    -Quicken Jared 
  • Quicken Jared
    Quicken Jared Quicken Mac Subscription Alumni ✭✭✭✭
    ONGOING 11/22/22

    This issue is ongoing, for the moment. We cannot provide an ETA regarding a resolution, but rest assured that our teams are working on the issue. We apologize for the inconvenience and we thank you for your patience.

    Thank you!

    -Quicken Jared 
  • Quicken Jared
    Quicken Jared Quicken Mac Subscription Alumni ✭✭✭✭
    ONGOING 11/29/22

    We regret to inform you that this issue is ongoing. We do not have an ETA with respect to a resolution, although our teams will continue to work toward this end. We apologize for the inconvenience and we thank you for your patience.

    Thank you!

    -Quicken Jared 
  • Quicken Jared
    Quicken Jared Quicken Mac Subscription Alumni ✭✭✭✭
    ONGOING 12/6/22

    This issue remains ongoing. We cannot provide an ETA regarding a resolution at the moment, although we do have teams continuing to work on the problem. We apologize for the inconvenience and we thank you for your patience.

    Thank you!

    -Quicken Jared 
  • Quicken Jared
    Quicken Jared Quicken Mac Subscription Alumni ✭✭✭✭
    ONGOING 12/13/22

    This issue continues to be ongoing. We are not able to provide an ETA regarding a resolution, although we have teams working hard to realize this goal. We apologize for the inconvenience and we thank you for your patience.

    Thank you!

    -Quicken Jared 
  • Quicken Jared
    Quicken Jared Quicken Mac Subscription Alumni ✭✭✭✭
    ONGOING 12/20/22

    This issue is ongoing, for the time being. We are unable to provide an ETA regarding a resolution, although our teams will continue to work on the problem. We do apologize for any inconvenience resulting from this, and we thank you for your patience.

    Thank you!

    -Quicken Jared 
  • Quicken Jared
    Quicken Jared Quicken Mac Subscription Alumni ✭✭✭✭
    ONGOING 12/27/22

    This issue remains ongoing, for now. We cannot provide an ETA regarding a resolution, although our teams are working towards this as quickly as possible. We do apologize for the inconvenience, and we thank you for your patience.

    Thank you!

    -Quicken Jared 

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