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Accounts not updating

Michele

The only accounts that update are Chase, Discover and American Express. Citi, Fidelity, Schwab, Capital One and Elan are not updating. This just started yesterday 5.24.22. HELP!

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Tom Young

Are there any error messages associated with the non-updating Accounts?

What downloading method is being used on the Chase, Discover and American Express Accounts?

Same question for the Citi, Fidelity, Schwab, Capital One and Elan Accounts.

(You can open the Account List and each read each Account's downloading method.)

Michele

All accounts have been set for auto download. There is no error message at the end. During the update it shows a failure to update account. But it doesn't even seem to cycle to all accounts.

UKR

Michele said:

All accounts have been set for auto download. There is no error message at the end. During the update it shows a failure to update account. But it doesn't even seem to cycle to all accounts.

If you haven't done so already, I'd say it's time to call Quicken Support on the phone and request help. Let them do a screen share session with you to review the situation on your computer, to determine the nature of the problem and to figure out how to fix it. Support needs to review the download log file on your system to identify the cause of "failure to update account".

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