Direct Connect Bank Mail

hbravo

Good Evening, Is there a way to turn off mail download in Direct Connect? I currently have about 1,000 messages in my direct connect bank mail. It seems the same few emails keep downloading in multiples every time I download transactions. Some messages date back to 2020. The process to delete these messages - click the can and confirm the pop-up takes forever with so many messages. Thanks.

Quicken Jasmine

Hello @hbravo, 

Thank you for contacting the Quicken Community, though I do apologize that you are experiencing this issue. 

If you don’t mind, could you please provide a screenshot of the messages you described receiving (please remember to redact personal information)? If needed, please refer to this Community FAQ for instructions on how to attach a screenshot. Alternatively, you can also drag and drop screenshots to your response if you are not given the option to add attachments.

Looking forward to hearing your response. 

hbravo

Unfortunately, there really isn't a way to post a picture and still redact personal information because even the message titles have significant account information. If it helps I see the "Bank Messages" when I select my bank account - go to the "Windows" tab and slide down to the "Bank Messages" option. The same fourteen messages from '19, '20 and '21 keep repopulating the list every time I do an update. IF there isn't a way to turn off bank messages within Q4M I will contact my bank and see if they can do anything on their side. This isn't a deal-breaker issue, just an annoyance. Thanks.