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Can not login - "Oops, something went wrong"

MurphyLuth

When I start Quicken now, it asks me to login. I enter my userID and password and returns with "Oops, something went wrong. Pleas try again.....". I know the userID and password are correct. I have turned off the firewall and anti-virus software but it didn't help. I can login to quicken.com with the userID and password. But I cannot get past the request in Quickn for Windows.

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Quicken Jasmine

Hello @MurphyLuth,

Thank you for taking the time to visit the Community and adding to this discussion with details about your issue, though I apologize that you are experiencing this.

Have you tried uninstalling/reinstalling Quicken? Please refer to the following support articles for instructions on uninstalling here and reinstalling here.

Let me know how it goes!

Sherlock

You should be able to cancel through the Quicken ID password prompts to open the Quicken file and reset the Quicken ID associated with the Quicken file:

Select Edit > Preferences...
Select Quicken ID & Cloud Accounts
Select Sign in as a different user
Enter yes
Select Sign Out
Sign in with the your Quicken ID

MurphyLuth

I have uninstalled and reinstalled Quicken twice without any luck.
On trying to sign in as a different user, as soon as I select Quicken ID & Cloud Accounts, it asks me for my userID and password and I am back in the endless loop.
Any other solutions would be greatly appreciated.

MurphyLuth

Don't bother to comment anymore. The problem went away.

[Deleted User]

@MurphyLuth - I am not sure you are aware that there are two different sign on's for Quicken. If you use a "Data File" password, that is the one you normally use to access your accounts. Then there is a "Quicken ID" sign on. From time to time, a pop-up screen will ask you to sign on with your "Quicken ID". The Quicken ID is usually your e-mail address. The password is not usually the same are your other "Data File" password (unless you made them the same). You might already know this, but I wanted to make sure.