Can not login - "Oops, something went wrong"
MurphyLuth
Quicken Windows Subscription Member ✭✭
When I start Quicken now, it asks me to login. I enter my userID and password and returns with "Oops, something went wrong. Pleas try again.....". I know the userID and password are correct. I have turned off the firewall and anti-virus software but it didn't help. I can login to quicken.com with the userID and password. But I cannot get past the request in Quickn for Windows.
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Hello @MurphyLuth,
Thank you for taking the time to visit the Community and adding to this discussion with details about your issue, though I apologize that you are experiencing this.
Have you tried uninstalling/reinstalling Quicken? Please refer to the following support articles for instructions on uninstalling here and reinstalling here.
Let me know how it goes!
-Quicken Jasmine
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You should be able to cancel through the Quicken ID password prompts to open the Quicken file and reset the Quicken ID associated with the Quicken file:
- Select Edit > Preferences...
- Select Quicken ID & Cloud Accounts
- Select Sign in as a different user
- Enter yes
- Select Sign Out
- Sign in with the your Quicken ID
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I have uninstalled and reinstalled Quicken twice without any luck.
On trying to sign in as a different user, as soon as I select Quicken ID & Cloud Accounts, it asks me for my userID and password and I am back in the endless loop.
Any other solutions would be greatly appreciated.0 -
Don't bother to comment anymore. The problem went away.0
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@MurphyLuth - I am not sure you are aware that there are two different sign on's for Quicken. If you use a "Data File" password, that is the one you normally use to access your accounts. Then there is a "Quicken ID" sign on. From time to time, a pop-up screen will ask you to sign on with your "Quicken ID". The Quicken ID is usually your e-mail address. The password is not usually the same are your other "Data File" password (unless you made them the same). You might already know this, but I wanted to make sure.-1
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