Citibank Multi-factor authentication failure: UNSUPPORTED MFA PROTOCOL:FDP-192

curious-person

This Update function was working; now with this build it is failing.

I am using Version 6.7.1 (Build 607.44146.100) and attempting to Update online account. It is now failing to login. The error message is: "Unsupported multi-factor authentication protocol. Unfortunatelv, the Multi-Factor Authentication (MFA) set on your account is not currently supported."

AGGREGATOR IN ERROR (UNSUPPORTED MFA PROTOCOL:FDP-192)

Please I need help in resolving this error.

Quicken Anja

Hello @curious-person,

Thank you for reaching out to the Community to report this issue, though I apologize that you are experiencing this.

This is a known issue that has been escalated internally, though we do not have an ETA on resolution at this time. While the investigation remains ongoing, please refer to this Community Alert for any and all available updates.

We apologize for any inconvenience in the meantime! Thank you.

jacobs

@curious-person Just for future reference, it is sometimes, but rarely, the release of Quicken Mac which affects connectivity; it is almost always something on the back-end servers which needs to be fixed — usually driven by a change made on the financial institution's side which needs to be changed for work on Intuit's side. (Intuit handles connectivity for Quicken). 

In some cases, there are changes needed in Quicken Mac due to protocol changes at Intuit, but this is the exception rather than the rule. Although an outage may make you think it's related to an update of the desktop software, it's usually just a coincidence of timing. You'll find that almost all the reported connectivity problems on this website are resolved without an update to the Quicken Mac software — so that's how you know it was a server-based problem.

Connectivity outages can last hours, days, or weeks. Larger financial institutions (like Citi) are likely prioritized over smaller ones (like a community credit union), but the length of time for a fix depends on multiple factors: does it need just a change at Intuit's end? Is it just a website change requiring a script to be updated, or a more major protocol or server change at the financial institution which requires more extensive re-programming at Intuit? Was Intuit notified of the change before it took place, or are they only aware of it when a change resulted in broken connections? Does Intuit need assistance from the financial institution's IT people to re-enable connectivity, and if so, how quick is the financial institution to be responsive. (If they just made a major upgrade to their servers or software, the financial institution's IT team can be tied up for days or weeks fixing issues for their customers, and working with Intuit to fix a problem for a small segment of their Quicken-using customer base is not at the top of their priority list.)

I know, none of this helps with resolving the current issue. But hopefully it helps a little in understanding what's going on behind the scenes.