Quicken Mac will No Longer Launch

NolanEgging

I recently used Quicken for the first time the other day and everything worked fine. However, now when I try to open the app, it does not open. I've tried re-downloading Quicken and restarting my Mac, but nothing seems to resolve the issue. Does anyone have any advice?

jacobs

A few questions…

• What version of macOS are you running?
• How are you launching Quicken? Clicking app icon in the Dock? Double-clicking on Quicken data file? 
• When you click on the app icon, what exactly happens. Does it bounce in the Dock for awhile? I assume no error messages?

Since you've restarted your Mac and re-installed Quicken, the next thing I'd suggest is trying to launch Quicken in a different user account. In System Preferences > Users & Groups, click the+ icon to create a new user account. Log out of your current user, and log in to the new user account. Then open the Applications folder and double-click on Quicken.app. Does it launch and open to the welcome screen? 

NolanEgging

I am running macOS Monterey Version 12.4. I've tried launching Quicken both ways. When I attempt to open Quicken, the app bounces once and then nothing appears: no messages or anything. I've tried shift clicking and that hasn't worked. I usually have to wait and then I can force quit out of it.

When I try on a new user account, I am able to launch the app and get the welcome screen.

Jon

It sounds like something in the Quicken settings on your account might have got messed up. I would try backing up & then deleting the following files/folders:

~/Library/Application Support/Quicken/Downloads
~/Library/Caches/com.quicken.Quicken
~/Library/Preferences/com.quicken.Quicken.plist

and then see if you can get Quicken to launch.

NolanEgging

I was able to get Quicken to launch when I did what you said; however, after I close Quicken, I am not able to open Quicken again. I also tried not having everything saved to iCloud, and I got the same result.

jacobs

Ah… saving your file on iCloud (or Dropbox or any cloud service) is a definite no-no. It's not supported, and odd things can happen, including getting locked out of your data file. 

If you can repeat the steps you did to get it to launch again, I would try File > Move To… and select a new location on your local hard drive just to get the file moved cleanly. Quit and relaunch; does it open correctly?

smayer97

jacobs said:

Ah… saving your file on iCloud (or Dropbox or any cloud service) is a definite no-no. It's not supported, and odd things can happen, including getting locked out of your data file. 

To be clear, it is ok to save your backup files to a cloud service... just not the live main file.

NolanEgging

I've tried moving everything off of iCloud and on to my local hard drive. I've also attempted to start from scratch; however, I am still not able to launch the app after the initial launch.