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latest Quicken starter update R41.1

thomasT

This update has changed my video characteristics. For example when opening help I cannot see the top and bottom of the window. I can no long see my transactions when accepting downloaded transactions. etc etc

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Comments

Quicken Jasmine

Hello @thomasT,

Thank you for contacting the Quicken Community, though I do apologize that you are experiencing this issue with your Quicken application.

If you don’t mind, could you please provide a screenshot of the issue you described? If needed, please refer to this Community FAQ for instructions on how to attach a screenshot. Alternatively, you can also drag and drop screenshots to your response if you are not given the option to add attachments.

Looking forward to hearing your response!

UKR

If you haven't rebooted Windows since the installation of the latest Quicken update, please do that first and try Quicken again.

Font size problems? Display issues? (Windows)

If you are using a version of Quicken at the Quicken 2019 US R 19.44 patch level or newer and you have previously made the following Compatibility change, please undo the change.
Users of other Quicken versions please try the following:

Close Quicken !!! (This process won't work while Quicken is running!)
Check the Compatibility tab settings in your Quicken Desktop program icon:
In the Windows Start Menu right-click the Quicken icon. Select "Open File Location". This brings up a Windows File Explorer window. Right-click the highlighted Quicken shortcut line item.
or
Go to the traditional Windows Desktop and right-click the Quicken program icon.
or
Use Windows File Explorer, navigate to C:\Program Files (x86)\Quicken\ and right-click qw.exe
Now click Properties.
Select the Compatibility tab.
Uncheck all settings.

Windows 7, 8.1: Check "Disable display scaling on high DPI settings".
Windows 10, 11: Click "Change high DPI settings". Check "Override high DPI scaling behavior. Scaling performed by:" and select "Application" (also try the other available options repeating the entire procedure!). Click OK.

Be sure to uncheck the "Run this program in compatibility mode for [older Windows version]" setting.
Click the "Change settings for all users" button.
Click Apply and exit.
Reboot Windows.
Now start Quicken and see if that makes a difference.

Some additional tuning suggestions:

Try this workaround for 4k monitors
https://www.quicken.com/support/work-around-display-issues-high-resolution-monitors

Unless absolutely required, try not to use "View / Use large fonts"
Try setting the bank account registers to use a different font style or size: go to Edit / Preferences / Register, click the Fonts button and try different fonts.
Try adjusting the bank account registers' row height: go to Edit / Preferences / Register, choose among the available Row Height choices: Compact, Comfortable or Standard
If all else fails, try changing Windows Control Panel / Display options for "Make text and other items … smaller or larger" to use a different scaling level, but try not to exceed 125%