Problem with American Express

mlnass
mlnass Member ✭✭
Login to Amex in Quicken always challenged and code requested via text. Correct code often rejected.
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  • Quicken Jasmine
    Quicken Jasmine Moderator mod
    Hello @mlnass

    Thank you for contacting the Quicken Community, though I do apologize that you are experiencing this issue with your American Express MFA. 

    What is the connection method that you are using with Amex? You can see this by navigating to Settings > Downloads > Connection Type. What version of Quicken are you running? You can see this by navigating to Quicken > About Quicken. 

    To start with, I suggest deactivating the account(s) experiencing this error, removing the saved login credentials from the Keychain Access app, and then reactivating the accounts. However, before doing so, I do recommend saving a backup of your data file first (just in case). Then, please check and make sure you do not have any hidden accounts that may be connected to this financial institution.
    1. Go to the Accounts menu and choose Hide and Show Accounts
    2. Uncheck any accounts with this specific financial institution that are checked as hidden in Lists
    After that, please follow the troubleshooting instructions below.
    1. Open the account register and navigate to the Settings gear on the bottom-right corner
    2. Click on the Downloads tab
    3. Click Disconnect Account (if there are more than one account associated with this financial institution, please repeat steps 1 through 3 for each account)
    4. Quit Quicken
    5. Open Finder and navigate to Applications > Utilities > Keychain Access app
    6. On the left panel in the Keychain Access app, select Login and select Passwords at the top
    7. Search for the financial institution's name in the top-right search field and delete any entries found showing "Quicken password for [your financial institution username] at [financial institution name] "
    8. Quit the Keychain Access app and reopen Quicken
    9. Navigate to Accounts > New and choose the appropriate account type for the accounts that you previously deactivated 
    10. At the bottom of the window showing the list of the financial institutions, click on the "My bank is not listed" question mark icon, then click Update List
    11. Wait for the list to finish updating and " Updated: " displays the current date.
    12. Click the Show List button to continue
    13. Use the search field at the top of the list to find and select your financial institution and click Continue
    14. Follow the prompts to sign in using your login credentials associated with the financial institution
    15. If the accounts have been found successfully; use the dropdown menus to link each account to the appropriate account in Quicken
    Let me know how it goes!
    -Quicken Jasmine
  • cpscholes
    cpscholes Member
    My Amex connection experience is terrible. Most of the time I get:

    "Download Error (-28) FI WEBSITE UNAVAILABLE FDP=105:URL. Mostly this happens when American Express block Intuit Ips - You don't have permission to access"

    Really Quicken, still using INTUIT error messages???
  • jacobs
    jacobs SuperUser, Mac Beta Beta
    cpscholes said:
    Really Quicken, still using INTUIT error messages???
    The connectivity to financial institutions in Quicken is run by Intuit. Quicken doesn't have the scale or resources to do this themselves, so they contract with Intuit for connectivity services. 
    Quicken Mac Subscription • Quicken user since 1993
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