Ascend Federal Credit Union

System

This discussion was created from comments split from: Error code: BID = 4294.

davem1943

Let me chime in here.. On 6/21/2022, Ascend FCU upgraded their online and mobile apps.. This is probably the reason you are having problems..
Since the upgrade, I have been unable to download transactions with Quicken for windows.. I deactivated and tried to reactivate the downloads and now get the message "Quicken is having trouble connecting to Ascend Federal Credit Union"

Quicken Jasmine

Hello @davem1943,

Thank you for contacting the Quicken Community, though I do apologize that you are receiving this error message. 

First, I suggest creating a test file and adding the Ascend Federal Credit Union account(s) to see if it produces the same error message. It is recommended to save a backup before proceeding with troubleshooting steps in the event that you would like to return to your original starting position. Below are instructions on how to create a test file:

1. Choose File menu > New Quicken File.

1. Select New Quicken File.

1. Click OK.
2. In the File name field, enter the name of the new file, then click Save. Use a name like "Test File" to tell it apart from your main file. 

Don't use any of these characters: * ? < > | " : \ / (asterisk, question mark, left and right-angle bracket, pipe, straight quotation marks, colon, BACKSLASH, FORWARD SLASH). Also, don't add the .qdf extension; Quicken does that for you.

1. Sign in with your Quicken ID. If you are prompted to create a Quicken ID but already have one, click Sign In under the Create Account prompt. 

1. Select to not use Mobile.
2. Click Add Account to start adding accounts to the new file.

After adding accounts, see if you are experiencing the same problems in this test file. 

Please let me know how this goes, I look forward to hearing your response. 

davem1943

The above instructions did not help..

[Removed - Disruptive] Ascend FCU updated their online and mobile apps on 6/21/2022.. After this upgrade is when the problem started.. One would assume that since the online app had changed, it means that there is a difference in the interface when accessing via a browser and or Quicken.. I can assure you the the interface with a browser is different.. Since Quicken is using web connect for Ascend FCU, it seems there would have to be changes made to Quicken to use the new interface..

Please advise..

Quicken Anja

Hello @davem1943,

Thank you for reaching out to the Community in regard to the issue you are experiencing, though we apologize for the trouble.

If your financial institution has recently made changes to their interface that will require changes to be made within Quicken, then it will require the financial institution to submit a request to our service providers to complete those changes.

We apologize for any inconvenience! Thank you.

davem1943

What does it take to accomplish this??

user72323

Ascend says on or after June 29:
https://ascend.org/upgrade-quicken-instructions

UKR

user72323 said:

Ascend says on or after June 29:
https://ascend.org/upgrade-quicken-instructions

Cute webpage. It's called "Upgrade Quicken Instructions", but all it talks about are instructions for Quickbooks users. Where are the Quicken - specific details?

davem1943

First of all, I would like to know what in the following is "Disruptive"

[Removed - Disruptive] Ascend FCU updated their online and mobile apps on 6/21/2022.. After this upgrade is when the problem started.. One would assume that since the online app had changed, it means that there is a difference in the interface when accessing via a browser and or Quicken.. I can assure you the the interface with a browser is different.. Since Quicken is using web connect for Ascend FCU, it seems there would have to be changes made to Quicken to use the new interface..

Please advise..

Second, we are looking for a resolution for Quicken for Mac and Windows, not Quickbooks..

Please advise..

[Deleted User]

I found this information on Ascend FCU website.  I think someone there is confusing QuickBooks with Quicken, or vice versa, or assuming they are the same thing.  When you click on the link - "Upgrade Guide/Instructions", it takes you to instructions that are for QuickBooks.

davem1943

Well thanks to Ascend FCU and/or Quicken, the problem has been resolved.. Today I was able to go in and setup downloads from Ascend FCU.. It once again is working as it should..

Thanks to whoever resolved the issue..