What to do when Quicken could not verify the connection to Quicken cloud and asks to reset Quciken C

jdscavo

Not sure if the pasted image will display. The error is very misleading to say the files are out of sync, but the real problem is the connection to Quicken cloud is not being made. This is confirmed by looking under preferences->Connected Services. If the cloud can not be contacted, then the reset dialog comes up. If Quicken cloud is connected, then another button shows the files that are connected.

Displaying "Only the latest version of a file can use Quicken Cloud" and offer the reset Quicken Cloud Dialog only because Quicken Cloud can not be contacted is a disastrous, misleading error statement that can begin hours of preventable frustration. Just display Quicken isn't working and try again later or better yet Make sure Quicken cloud is available. (ISP is irrelevant and internet is tested good during these outages, so it's not my network)

Using Quicken to track more than 12 accounts, this is the most frustrating error I've encountered using Quicken for a couple decades. If you reset the cloud then all accounts need to be reconnected. In our case, it takes over two hours to re-connect all these accounts after resetting Quicken Cloud. Only to have the same question to reset them again when Quicken cloud can not be contacted the next time since all the work that was done can't be saved to Quicken cloud anyway. This is ridiculous. Fix it.

Quicken Anja

Hello @jdscavo,

Thank you for reaching out to the Community to tell us about your issue, though I apologize that you are experiencing this.

If you haven't already, I suggest you try signing out of your data file completely and then signing back in. However, I do recommend that you first save a backup file prior to performing these steps.

1. Navigate to the Quicken dropdown menu
2. Sign Out...
3. Sign back in using your Quicken ID (email) and password 
   
4. Follow the prompts to be taken back to your data file after signing in

Once that is done, see if the issue still persists.

I hope this helps!

jdscavo

Same thing. Signed out, Signed back in, opened the data file. and immediately got the file out of sync error and asked to reset or try later.

Only this time, i spent about three hours of my Saturday morning reconnecting all the accounts. Everything looked great until I opened the file again. both in preferences and when trying to re-sign in the [Removed - Language] rest dialog box come on. [Removed - Off Topic/Unhelpful]

Quicken Jasmine

Hello @jdscavo, 

Thank you for coming back to update us and for attempting to sign out/in to your data file, though I do apologize that we have not reached a resolution thus far and I do truly understand how frustrating this can be. 

Have you tried uninstalling/reinstalling Quicken? Please refer to the following support articles for instructions on uninstalling here and reinstalling here.

I hope this helps!

Let me know how it goes!

jdscavo

[Removed-Disruptive], I did as requested. Same thing. Still unable to connect to quicken cloud.

What is so frustrating is if I tell one account to reconnect, Then quicken could connects, and every other account then becomes disconnected from the financial institutions, thus repeating this horrible cycle.

Quicken Jasmine

Hello @jdscavo, 

Thank you for attempting the previous troubleshooting steps, although I do apologize that they did not assist us in reaching a resolution. 

We recommend that you contact Quicken Support directly for further assistance as they can walk you through troubleshooting steps in real-time and escalate the situation if needed. 

The Quicken Support phone number can be found through this link here. Phone support is available from 5:00am PT to 5:00pm PT, Monday through Friday.

I do apologize that I could not be of more assistance!

jdscavo

I do appreciate the efforts here. This issue is increasingly painful and starting to affect timely transactions. I contacted quicken support prior to trying the community. Support was who recommended toughing it out and reconnecting all the accounts. I will engage them again.

Thank you.

Andrew Harris

I've been have the same type of issue since 6/17/2022. I try to update accounts and get that Quicken can't connect to the network or can't connect to the Quicken Cloud. I have contacted support several times and reloaded Quicken program and reinstalled my data file several times. I use an iMac running Catalina OS and Quicken version 6.8.1. Really frustrating since I have been a Quicken user for many years and have had very problems in the past. Looking at other financial management programs now.

jdscavo

I feel you on this topic. On my third call to Quicken support, the file I am using had three of the twenty or so accounts were still disconnected, but the whole quicken file was disconnected from the Quicken Cloud. So when I tried to update my accounts, I got the dreaded "reset quicken cloud" dialog box. Tech support encouraged me to reset the cloud.

The reset took a long time, and was successful. I've been able to open the file, update my accounts and reconcile without having to re-setup the 20 plus accounts. Today Quicken has an update pending. We will see how that goes. Tech support seems to think that the cloud part got really messed up when my first breakdown happened, I had tried to use a backup file at some point. Using the same file and get it in sync then re-add the accounts was supposedly what fixed things. My wife has her own file that took several resets, then adding in more accounts each time over the course of three or four sessions before it kept working.

If I felt even close to making a recommendation it is be sure only open the same file. If a reset is asked for, then do it. This will probably break all the account connections to the financial institutions. Take the time to re-setup just one or two of your accounts. Quit quicken. Open Quicken back up with the exact same file and see if the file is still in sync with Quicken cloud. If it is, fix a couple more accounts, quit quicken and re-open and see what happens. If the accounts are still working, then finish fixing the rest. Hopefully you will be back in business.

Why did cloud sync break? Never got an answer. The only hypothesis I have is I left my quicken file open an extended time after using it. The laptop went to sleep and probably changed networks while the file was open. Since Quicken is always saving the open file locally, and the cloud could not be reached, maybe this caused the cloud to get out of sync? Only the Quicken Gods know.

Good luck in your adventures with Quicken.