Cannot purchase Quicken or even contact support

ThrillPower
ThrillPower I do not have Quicken yet Member
edited August 2022 in New to Quicken/Getting Started (Windows)
I have attempted to purchase multiple times and have tried contacting support and always unable to get through. It is like they are actively trying to prevent me from getting their software.
Is there any way to get help with this issue?

Best Answers

  • splasher
    splasher Quicken Windows Subscription SuperUser ✭✭✭✭✭
    Answer ✓
    Make sure that your browser allows pop-ups.

    -splasher using Q continuously since 1996
    - Subscription Quicken - Win11 and QW2013 - Win11
    -Questions? Check out the Quicken Windows FAQ list

  • Ps56k2
    Ps56k2 Quicken Windows Subscription Alumni ✭✭✭✭
    edited July 2022 Answer ✓
    splasher said: Make sure that your browser allows pop-ups.
    yes - several areas of the Quicken website - for some awful design reason,
    use pop-up windows to actually access certain features...
    Let us know if that resolves it for you.

Answers

  • Quicken Jasmine
    Quicken Jasmine Quicken Mac Subscription Moderator mod
    Hello @ThrillPower, 

    Thank you for contacting the Quicken Community, though I do apologize that you have been experiencing troubles with purchasing our software and with getting into contact with Quicken Support. 

    We are currently experiencing an extended weekend for Quicken Support due to the 4th of July holiday. However, you are more than welcome to reach out to Quicken Support again on Tuesday, the 5th. 

    The Quicken Support phone number can be found through this link here. Phone support is usually available from 5:00am PT to 5:00pm PT, Monday through Friday.

    Thank you. 

    -Quicken Jasmine

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  • Ps56k2
    Ps56k2 Quicken Windows Subscription Alumni ✭✭✭✭
    What exactly is the problem with attempting to purchase Quicken from the online website?
  • splasher
    splasher Quicken Windows Subscription SuperUser ✭✭✭✭✭
    Answer ✓
    Make sure that your browser allows pop-ups.

    -splasher using Q continuously since 1996
    - Subscription Quicken - Win11 and QW2013 - Win11
    -Questions? Check out the Quicken Windows FAQ list

  • Ps56k2
    Ps56k2 Quicken Windows Subscription Alumni ✭✭✭✭
    edited July 2022 Answer ✓
    splasher said: Make sure that your browser allows pop-ups.
    yes - several areas of the Quicken website - for some awful design reason,
    use pop-up windows to actually access certain features...
    Let us know if that resolves it for you.

This discussion has been closed.

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