OL-293A with Commerce Bank Missouri

Michael Sloss

I have been getting this error since yesterday (7/7), but was fine before that. Is anyone aware or working on this?

Quicken Anja

Hello @Michael Sloss,

Thank you for reaching out to the Community and telling us about your issue, though I apologize that you are experiencing this.

If you haven't already, please take a moment to review and follow the error-specific guidance found in this support article regarding error OL-293.

I hope this helps!

Michael Sloss

I have done everything in that article, including speaking to the Commerce online specialist. They report no problems at their end, so they say it must be a Quicken issue.

Quicken Jasmine

Hello @Michael Sloss,

Thank you for coming back to update us. 

Unfortunately, this error is directly related to the financial institution's servers. I suggest requesting to speak to a tier 2 agent or supervisor at your financial institution as they generally are more experienced with third-party applications such as Quicken. 

As per the FAQ: 

If the issue persists

If the issue is not resolved after following the steps above, you will need to contact your financial institution to resolve this issue. Quicken does not have access to the financial institution's servers to correct the problem. This may require you ask to speak with an online services specialist that handles transaction download issues at the financial institution. If your financial institution states they can't assist, an escalation with the financial institution may be necessary. 

I hope this clears things up!

Michael Sloss

Today it works without anyone admitting it was ever broken. Amazing!

Quicken Anja

Thanks for the update! Glad to hear it appears to have self-resolved.