ComED Online billing issue

sadelste

I am having the same issue with Quicken and ComEd linked bill? Quicken regularly (every month) has a problem with presenting the latest ComEd bill and amount. For example today, May 2, Quicken says "Awaiting next bill". I have other accounts that use MFA and they work properly. My ComED account shows as being locked after a month on Quicken.

Quicken Jasmine

Hello @sadelste, 

Thank you for contacting the Quicken Community, though I do apologize that you have been experiencing issues with your ComEd linked bills. 

To start with, I suggest you try to Review and Repair Online billers. However, I do recommend that you save a backup of your data file first (just in case). After that, please navigate to the Bills & Income tab and click on the gear icon on the top-right. Then, click on Review and Repair > Review and Repair Online Billers in the dropdown menu.



Once that is done, see if the issue still continues to persist.

Let me know how it goes! 

sadelste

I tried that and it did not make a difference. It appears that there is something to do with the MFA and both retrieving the bill and paying it. In every case when I try to pay the bill, I receive a failed MFA error message. I looked online and there are other people with the same issue with ComEd.

Quicken Jasmine

Hello @sadelste, 

Thank you for responding and for attempting those troubleshooting steps. 

I have located a discussion thread where a user found his own solution to a similar issue that he was experiencing with ComEd. You may follow this link to access that thread. 

I hope this helps!

sadelste

I previously did those steps. It did allow me to get the latest bill. this issue comes when trying to pay the bill. It fails because of the MFA. See the attached image

UKR

sadelste said:

I previously did those steps. It did allow me to get the latest bill. this issue comes when trying to pay the bill. It fails because of the MFA. See the attached image

Uhhh ... did you forget to remove the lens cap before taking the picture?

sadelste

No - it looks like I cannot paste the picture - message is Quick Pay payment to 'ComEd" in account Checking was unsuccessful. Additional information - Login problem - update online bills and try again - Transaction amount has been set to zero. Again - it seems like the payment processing is failing the MFA logic for logging the payment, but I cannot confirm.

Quicken Jared

sadelste said:

No - it looks like I cannot paste the picture - message is Quick Pay payment to 'ComEd" in account Checking was unsuccessful. Additional information - Login problem - update online bills and try again - Transaction amount has been set to zero. Again - it seems like the payment processing is failing the MFA logic for logging the payment, but I cannot confirm.

Hello @sadelste, 

Thank you for continuing to work with us on this issue. I am sorry that the problem seems to be ongoing, for the moment.

Regarding the process of submitting screenshots, you can make use of the steps listed here in this FAQ for additional information. Note that you can also drag and drop images into your comment before it has been posted.

Regarding the issue with Multi-Factor Authentication, have you noticed any prompts on your ComEd online banking profile regarding third-party software access? If so, have you been given any options to enable Quicken to access your banking profile? It may be necessary to do so, provided that this has not already been attempted.

I hope this is helpful, and we look forward to your reply. 

Thank you,

Quicken Jared 

UKR

Be sure to avoid late fees and penalty interest rates

Are you about to be late with making your bill payment due to problems or unexpected delays in Quicken Bill Manager (Quick Pay or Check Pay) that can't be resolved in a timely fashion?

Due to the complexity of the matter it can take apparently forever to identify and fix a problem. While you're fighting the Bill Manager windmill, waiting for the problems to be resolved, to avoid missed payments I recommend you logon directly to the biller's website and authorize them to direct debit (aka PAC Draft, Autopay, APS, etc.) the next and perhaps all future payments from your checking account or a credit card. The biller will do all the work for you and make an electronic debit on the due date and you don't have to worry about being late.

In Quicken just record a scheduled reminder which does not execute as an online payment into your account register on or before the Due Date and before you download transactions from the bank or credit card containing the payment transaction. That will allow Quicken to match your register transaction to the downloaded data and not cause any further issues.

sadelste

I paid the bill to not be late, and yes, I can do auto payments from ComEd, but I prefer to pay when I want to using the bill manager, surprisingly, this was not an issue. I read that multiple people are having the same issue.