E*Trade Brokerage Not updating after closing Quicken Mac

lawyer111

I've got several E-Trade brokerage accounts in Quicken. I have accounts setup to download using Quicken E*Trade online account setup. After all accounts successfully update and download, it works fine until I shut Quicken. Next time I open Quiicken and try updating accounts, I get a HTTP-400.

The only way to resolve it is to disconnect each such account and then reconnect.

Once I do, it will update. However, once I close Quicken and then re-open, same error.

I have tried deleting passwords from Keychain access with no help.
I have deleted accounts and created new ones and same pattern repeats.

This has been happening for over a month now.

I am using Version 6.8.1 (Build 608.44845.100). Mac OS 12.4.

Quicken Jasmine

Hello @lawyer111,

Thank you for reaching out to the Quicken Community, though I do apologize that you have been experiencing this issue for quite some time. 

If you don’t mind, could you please provide a screenshot of the error message you described receiving? If needed, please refer to this Community FAQ for instructions on how to attach a screenshot. Alternatively, you can also drag and drop screenshots to your response if you are not given the option to add attachments.  

Looking forward to hearing your response!

lawyer111

I am trying to attach the screen shot as shown in the FAQ. However, in this Leave A Comment box, I do not have any editing buttons/options to choose from. The only option above this box is to add an emoji.

Why/how do I see the Editing Tools? (trying Safari and Chrome browsers and there are no editing tools)?

lawyer111

I found that drag n drop instruction. See screenshot.

lawyer111

I tried again just now disconnecting and reconnecting and received this error

Quicken Jasmine

Hello @lawyer111,

Thank you for responding and for providing the screenshots.

First, could you please provide which version of Quicken you currently have running?

• Quicken > About Quicken

To start with, I suggest deactivating all the account(s) experiencing this error, removing the saved login credentials from the Keychain Access app, and then reactivating the accounts. However, before doing so, I do recommend saving a backup of your data file first (just in case). Then, please check and make sure you do not have any hidden accounts that may be connected to this financial institution.

1. Go to the Accounts menu and choose Hide and Show Accounts
2. Uncheck any accounts with this specific financial institution that are checked as hidden in Lists

After that, please follow the troubleshooting instructions below.

1. Open the account register and navigate to the Settings gear on the bottom-right corner
2. Click on the Downloads tab
3. Click Disconnect Account (if there are more than one account associated with this financial institution, please repeat steps 1 through 3 for each account)
   
4. Quit Quicken
5. Open Finder and navigate to Applications > Utilities > Keychain Access app
6. On the left panel in the Keychain Access app, select Login and select Passwords at the top
7. Search for the financial institution's name in the top-right search field and delete any entries found showing "Quicken password for [your financial institution username] at [financial institution name] "
8. Quit the Keychain Access app and reopen Quicken
9. Navigate to Accounts > New and choose the appropriate account type for the accounts that you previously deactivated 
   
10. At the bottom of the window showing the list of the financial institutions, click on the "My bank is not listed" question mark icon, then click Update List
11. Wait for the list to finish updating and " Updated: " displays the current date.
12. Click the Show List button to continue
13. Use the search field at the top of the list to find and select your financial institution and click Continue
14. Follow the prompts to sign in using your login credentials associated with the financial institution
15. If the accounts have been found successfully; use the dropdown menus to link each account to the appropriate account in Quicken

Let me know how it goes!

lawyer111

The version info is provided at end of my original post.

I already tried that solution that had been posted earlier this year in response to someone else with similar issue. No change after do those steps

Quicken Jasmine

Hello @lawyer111,

Thank you for attempting those troubleshooting steps. 

We recommend that you contact Quicken Support directly for further assistance as they can provide troubleshooting steps in real-time and utilize functions such as screenshare.

The Quicken Support phone number can be found through this link here. Phone support is available from 5:00am PT to 5:00pm PT, Monday through Friday.

I do apologize that I could not be of more assistance.