Can't connect Venmo

JeremyDriesen

I'm unable to download transactions from Venmo. The current error message is "AGGREGATOR_IN_ERROR (ACCOUNT_MISMATCH:FDP-106)." I've tried disconnecting and re-connecting as well as the Reset in preferences, but no dice. Anyone?

Quicken Jasmine

Hello @JeremyDriesen,

Thank you for contacting the Quicken Community, though I do apologize that you are experiencing this issue with your Venmo account(s). 

First, could you please provide which version of Quicken you currently have running?

• Quicken > About Quicken

To start with, I suggest deactivating the account(s) experiencing this error, removing the saved login credentials from the Keychain Access app, and then reactivating the accounts. However, before doing so, I do recommend saving a backup of your data file first (just in case). Then, please check and make sure you do not have any hidden accounts that may be connected to this financial institution.

1. Go to the Accounts menu and choose Hide and Show Accounts
2. Uncheck any accounts with this specific financial institution that are checked as hidden in Lists

After that, please follow the troubleshooting instructions below.

1. Open the account register and navigate to the Settings gear on the bottom-right corner
2. Click on the Downloads tab
3. Click Disconnect Account (if there are more than one account associated with this financial institution, please repeat steps 1 through 3 for each account)
   
4. Quit Quicken
5. Open Finder and navigate to Applications > Utilities > Keychain Access app
6. On the left panel in the Keychain Access app, select Login and select Passwords at the top
7. Search for the financial institution's name in the top-right search field and delete any entries found showing "Quicken password for [your financial institution username] at [financial institution name] "
8. Quit the Keychain Access app and reopen Quicken
9. Navigate to Accounts > New and choose the appropriate account type for the accounts that you previously deactivated 
   
10. At the bottom of the window showing the list of the financial institutions, click on the "My bank is not listed" question mark icon, then click Update List
11. Wait for the list to finish updating and " Updated: " displays the current date.
12. Click the Show List button to continue
13. Use the search field at the top of the list to find and select your financial institution and click Continue
14. Follow the prompts to sign in using your login credentials associated with the financial institution
15. If the accounts have been found successfully; use the dropdown menus to link each account to the appropriate account in Quicken

Let me know how it goes!

JeremyDriesen

I got farther, but still having trouble. I got through your process successfully and it looked like the problem was solved, but then when I went to download transactions, I get "multifactor authentication failed" along with "this connection failed, and will not update." I tried it several times, but same result each time. Back to you . . .

JeremyDriesen

P.S. Venmo continued to text me the same authentication code over and over. I received 15 texts before I replied STOP. Geez.

Quicken Jasmine

Hello @JeremyDriesen,

Thank you for attempting those troubleshooting steps though I apologize that this did not assist us in reaching a resolution. 

If you don’t mind, could you please provide a screenshot of the error messages you described receiving? If needed, please refer to this Community FAQ for instructions on how to attach a screenshot. Alternatively, you can also drag and drop screenshots to your response if you are not given the option to add attachments.  

I am looking forward to hearing your response!

JeremyDriesen

After I sent my note, I re-booted my computer and tried again and it worked! Thanks very much for your help!

Quicken Jasmine

Hello @JeremyDriesen,

Thank you for coming back to update us.

I am glad to hear that you are no longer experiencing this issue and that we were able to reach a resolution!

Please do not hesitate to reach out with any further questions or concerns. 

JeremyDriesen

My compliments, Jasmine. I feel tech support in general has gotten worse over the years, so it was refreshing to get a fast, well-informed answer from a knowledgeable person. Many thanks.

Quicken Jasmine

Hello @JeremyDriesen,

I am so glad that I was able to assist you and we could reach a resolution smoothly and swiftly!