The server is not responding correctly. Please Try Again

marpler Member ✭✭
For several months I have been getting this unnamed/unnumbered error statement on One Step Update. "The server is not responding correctly. Please try again later". I have check the internet speed and it is meeting the contract requirements (25MPS or better). I use Norton VPN which in the past has never caused trouble. All other net traffic is normal.

This error is occurring more often. I found no discussion on this topic. Would appreciate anyone's ideas on how to resolve it.

If I get this error statement on One Step Update, is wipes out any future attempts at an update until I shut the program down and restart it. Version 42.8 Build: WIN 10 64 bit. Internet carrier AT&T.


  • Quicken Jasmine
    Quicken Jasmine Moderator mod
    Hello @marpler

    Thank you for contacting the Quicken Community, though I do apologize that you have been experiencing this error for a prolonged period. 

    If you don’t mind, could you please provide a screenshot of the error message you described receiving? If needed, please refer to this Community FAQ for instructions on how to attach a screenshot. Alternatively, you can also drag and drop screenshots to your response if you are not given the option to add attachments.  

    I am looking forward to hearing your response!

    -Quicken Jasmine
  • @marpler - have you tried any of the troubleshooting steps in these Quicken Support articles?  Anytime Quicken needs to be terminated abnormally (Ctrl-Alt-Delete) it can cause file corruption. 

    Also, have you tried disabling your VPN and then trying an OSU?

    If those troubleshooting steps don't fix the issue, then I would try uninstalling and reinstalling Quicken.
  • marpler
    marpler Member ✭✭
    Thank you for your suggestions Damian and Jasmine. Attached is the screenshot of the error.
    Yes, I can discontinue the VPN and no change in the production of the error statement. I have tried this several times. I have never had to Ctrl-Alt-Del Quicken but will check the file integrity anyway.
  • UKR
    UKR SuperUser ✭✭✭✭✭
    This message doesn't have a date stamp.
    To prevent old, often times obsolete, errors from showing in OSU Summary please put a checkmark in the box "Show just the last update".
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