CC-502 error for Costco Citi Card

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Suetis
Suetis Member ✭✭
edited August 2022 in Errors and Troubleshooting (Windows)
Continually get an error message and can't download my charges to quicken.

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  • Suetis
    Suetis Member ✭✭
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    As of July 19, 2022 I can't update my Costco Card with quicken, it gives me the CC-502 error messge.
  • Quicken Jasmine
    Quicken Jasmine Moderator mod
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    Hello @Suetis,

    Thank you for contacting the Quicken Community, though I do apologize that you are experiencing this issue with your Costco Citi Card.

    We do currently have an Ongoing Active Alert regarding users receiving a CC-502 error message with their CitiBank accounts. You may follow this link to access that FAQ where you may bookmark the alert in order to remain up to date on any new information, ETAs, or resolutions that may occur. 

    I apologize for any inconvenience that this may cause!

    -Quicken Jasmine

    Make sure to sign up for the email digest to see a round-up of your top posts.

  • Sherlock
    Sherlock Member ✭✭✭✭
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    You should be able to setup the Costco Citi Card account to use the Direct Connect connection method with Citi Cards as the financial institution.
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